Senior Account Manager at Back Market's B2B division overseeing seller onboarding and performance management. Developing strategic partnerships and optimizing seller performance within Europe.
Responsibilities
Lead the program management to ensure convergence between Back Market Pro and Back Market B2C by setting the right action plan, execute it and track it.
Identify and find the right sellers to meet Back Market B2B customer needs, both during tenders’ processes and traditional online market place model
Be able to successfully pitch Back Market B2B offer, needs and challenges to the targeted merchants
Manage and coordinate cross-functionally the onboarding of these interested sellers on Back Market Pro
Once onboarded, be the primary point of contact for sellers to develop their business by maximizing stock visible on the platform and drive price optimization
Manage a portfolio of key sellers, build a long-lasting relationship with them and support their daily needs.
Own their Sales and Quality performance on Back Market Pro websites/perimeter in Europe, mainly in France, Belgium, UK (rest of Europe later)
Feed and monitor your portfolio by providing a consultative, solution oriented sales, marketing and logistic approach
Lead Business Review with your sellers to plan and manage strategic plans. Visit and audit their structures
Lead cross-team projects to tailor solutions for our Sellers
Be proficient leveraging data to track sellers performances and analyze trends and create projection
Highly contribute to Back Market business growth by working cross functionally within Back Market B2B and other Account Manager from Back Market Core
Collect sellers’ feed-back to influence and help elaborate Back Market B2B strategy organization with cross team (Product, Tech, Sales team’s)
Requirements
5-10 years of experience in marketplaces
Fluent French and English speaker
Previous experience in e-commerce or fast-growing startup is preferred
Previous experience in B2B world is preferred
Ability to manage multiple projects/operation topics at the same time, on different geographical perimeter if a must
Proven customer portfolio management skills
Proven project management experience with success in managing deadlines, customers, and schedules
SQL and/or Tableau experience a plus, but readiness to learn on analytics skills is a must
Confident in business and technical conversations and can break down complex concepts for anyone to understand
Benefits
Hybrid policy requiring 3 days onsite per week
Opportunity to work in a fast-paced international environment
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