Senior IT Service Manager overseeing SLA compliance and strategic development with clients. Engaging in project management and leading service delivery initiatives at DATAGROUP.
About the role
- IT Service Manager at Babcock managing service delivery and customer relationships. Ensuring seamless service transition and compliance with operational standards.
Responsibilities
- Act as the vital link between our customers and Babcock IT, ensuring seamless delivery of existing services and supporting the transition of new solutions
- Manage customer relationships through regular executive communication and site meetings
- Support service transition activities, ensuring expectations are met and changes understood
- Collaborate with the Business Engagement Team to create proposals for bids and operational requirements
- Drive adoption of new services and ways of working, supporting business change initiatives
- Ensure compliance with sector-wide standards and manage exceptions through risk processes
Requirements
- Experience managing operational IT delivery teams or issues
- Strong understanding of IT and its relationship to business operations
- Ability to write and present reports for senior stakeholders
- Experience with IT budgets and/or commercial negotiations (beneficial)
- PRINCE2 or equivalent Project Management qualification (desirable)
- ITIL Foundation or Practitioner certification (desirable)
Benefits
- Generous holiday allowance
- Matched contribution pension scheme, with life assurance
- Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
- Employee share scheme
- Employee shopping savings portal
- Payment of Professional Fees
- Reservists in the armed forces receive 10-days special paid leave
- Holiday Trading – buy or sell up to one working week of annual leave
- ‘Be Kind Day’ – one paid day each year for volunteering
- Flexible working options
- A dynamic working environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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