Tier 3 Production Support Specialist providing technical support in healthcare technology. Enhancing customer experience by addressing software - related inquiries and issues across the production environment.
About the role
- Customer Service Assistant III responsible for excellent member service and communication in a hybrid role at AWG’s corporate office. Managing calls, emails, and retail member interactions.
Responsibilities
- Manage multiple phone calls and emails daily from members while providing excellent customer service.
- Makes sure all retail member’s needs are met or exceeded, making sure customers are completely satisfied with the end result.
- Assist buyers in effective communication to retail members resolving any and all retail opportunities
- Adjusts store orders and SSO reports based on store and buyer requests as needed to ensure retail member needs are met.
- Create handbills as needed for emergency ad product, etc.
- Communicates proactively with buyers on any opportunities affecting member service level and resolving to customer satisfaction.
- Process all ads and promotional information for all ad groups.
- Accurately submits retail prebook orders daily, manage upload process, batching and verifying daily input of orders.
- Works with assigned divisions to insure timely system entry of retail and Food Show orders.
Requirements
- High school diploma
- Minimum of 6 months previous customer service experience
- Microsoft office experience required, access experience preferred
- Must be able to multi-task easily and efficiently
- Must possess excellent prioritization skills
- Must be detail oriented and have good organizational skills
- Must be a good team player
Benefits
- Medical, Dental, & Vision Insurance
- Health Savings Account
- Dependent Care Flexible Spending Account
- Paid Vacation, Holiday, and Sick Time
- 401(k) with 4% match along with 3 other contributions
- Tuition Reimbursement
- Basic & Supplemental Life and AD&D
- Employee Assistance Program
- Short-Term and Long-Term Disability
- Wellness Program
- Yearly Holiday Bonus
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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