About the role

  • Customer Service Technician providing exceptional client support in aviation services in Quebec. Involves administrative support, order management, and teamwork in a hybrid environment.

Responsibilities

  • Provide exceptional customer service to clients (order follow-up, information requests, billing inquiries, etc.)
  • Provide administrative support to the department (management of promotional items, document archiving, client account setup, report writing, budget distribution, etc.)
  • Review tender/bid files from initiation to submission
  • Validate pricing, update price changes in the SAP system and communicate them to sales representatives
  • Analyze quotation requests to provide fair and accurate pricing to clients
  • Maintain and update the contract tracking table
  • Analyze transportation rates and customer profitability
  • Support the sales team with daily requests
  • Perform any other related duties

Requirements

  • 2 to 5 years of experience in sales representation
  • Strong written communication skills
  • Proven experience in client development
  • Good computer skills (Excel and Microsoft Office Suite)
  • Bilingual – spoken and written French and English
  • DEC (Diploma of College Studies) in Sales, Business Management or equivalent education combined with professional experience (an asset)
  • Good knowledge of the aviation and fuel sector (an asset)

Benefits

  • Comprehensive group insurance
  • Flexible and variable schedule
  • Ongoing training
  • Telemedicine service
  • Employee and family assistance program
  • Travel allowance program

Job title

Sales Technician

Job type

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

Associate's Degree

Tech skills

Location requirements

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