Hybrid Product Design Lead

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About the role

  • Product Design Lead in a strategic healthcare partner collaboratively improving AI workflows for enterprise solutions. Engaging with UX principles while driving design innovation.

Responsibilities

  • Own the design direction for GenAI-enabled experiences across one or more enterprise web-app products/workstreams
  • Shape business process innovation with AI by translating ambiguous problem spaces into prototypes, experiments, and shipped increments
  • Lead discovery and evaluative testing for one or more AI experiences and turn insights into clear, actionable design decisions
  • Define success metrics with Product and iterate using qualitative and quantitative signals
  • Design for trust and transparency, building UX guardrails and governance into the experience through collaboration with Legal/Compliance, InfoSec, and domain experts
  • Evolve the global design system with AI-ready components and patterns
  • Manage and mentor designers, strengthening product thinking, interaction design, AI UX craft and workflow optimisation

Requirements

  • 8+ years product design experience favouring complex enterprise web applications, with 1 to 3+ years in a lead capacity
  • Familiarity with AI UX concepts
  • Experience designing GenAI features beyond chat interface
  • Ability to articulate and design for trade-offs between helpfulness, safety, latency, and accuracy
  • Strong interaction design skills for complex workflows, and a proven ability to simplify without dumbing down
  • Confident research practitioner: plan and conduct workshops, synthesise insight, and influence decisions through evidence
  • Excellent cross-functional collaboration and stakeholder management
  • Experience in regulated/high-trust domains
  • An outstanding portfolio demonstrating all of the above
  • Degree in design, psychology, business, statistics, human-computer interaction (HCI), related field or equivalent experience is a plus

Benefits

  • You'll receive up to a 7% pension contribution
  • Life insurance
  • Income protection
  • Private medical insurance
  • Enjoy flexible working arrangements, including flexible hybrid working
  • Option to work from anywhere across the globe two weeks each year
  • 25 days of annual leave plus two personal well-being days
  • Gifted end-of-year holidays
  • Early Summer Friday finish in June, July, and August
  • Free counselling through our employee assistance program
  • Personalized health support
  • Enhanced maternity, paternity, family leave, and fertility policies
  • Continuous opportunities to professionally develop with on-demand training
  • Support and global mobility opportunities across the business

Job title

Product Design Lead

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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