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About the role
- Manager of Technical Adoption leading a team to enhance product utilization and client success at Autodesk. Responsible for developing strategies for onboarding and adoption services.
Responsibilities
- Manage the implementation of processes and plans to ensure effective delivery of onboarding and adoption services for Autodesk products
- Measure and monitor performance against established service levels to ensure achievement of individual and team targets
- Direct investigation and ensure resolution of all escalated issues related to service delivery and customer satisfaction
- Lead and manage staff in implementing initiatives and delivering service plans that support customer satisfaction
- Manage and implement HR programs and initiatives; ensure execution of employee performance plans, onboarding programs, employee development, and coaching initiatives
- Prepare and manage budgets and work closely with senior management on forecasting, discrepancy resolution, and variance trend analysis
- Engage and collaborate with the sales organization to communicate operational details and provide information on adoption service effectiveness
- Drive communication across the organization; ensure new information is coordinated with support and partner teams
- Lead or participate in defining organizational vision, global projects, and strategic initiatives
- Willingness to travel up to 30%
Requirements
- 5+ years of experience leading teams, preferably in a BIC SaaS environment
- Bachelor’s degree required; advanced degree preferred
- Experience leading customer success initiatives to improve service, increase operational efficiency, and support new operating models
- Strong communication skills and ability to build relationships at all levels
- Demonstrated ability to build and maintain strong relationships with enterprise customers
- Flexible, decisive, self-motivated, and proactive
- Comfortable with ambiguity and managing change while driving results
- Proven ability to partner cross-functionally and advocate for the team and the customer
Benefits
- Annual cash bonuses
- Commissions for sales roles
- Stock grants
- Comprehensive benefits package
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