Senior Product Owner driving HR Service Delivery solutions leveraging ServiceNow capabilities. Collaborating with Agile teams to optimize employee experience and deliver high - priority HR products.
About the role
- ServiceNow Architect ensuring solutions meet business objectives while guiding complex implementations for government clients. Collaborating with project teams to deliver high-quality ServiceNow solutions.
Responsibilities
- Work closely with government stakeholders to ensure ServiceNow solutions meet business objectives and drive process improvements.
- Lead architectural discussions and solution design of ServiceNow modules, ensuring the platform meets scalability, reliability, and performance standards.
- Collaborate with stakeholders and clients to understand their business needs and translate them into technical solutions.
- Ensure technical deliverables are complete, consistent, high-quality, on time, and deliver valued outcomes.
- Work with Cloud architect; serve as the primary technical resource responsible for the ServiceNow platform's architecture, design, and integration.
- Ensure adherence to ServiceNow best practices, including platform governance, security, and compliance.
- Collaborate with developers and system administrators to deliver scalable and reliable ServiceNow configurations and customizations.
- Lead efforts to optimize the performance and functionality of ServiceNow through monitoring, maintenance, and tuning.
- Provide technical leadership for complex ServiceNow implementations, including data migration, workflow automation, and portal development.
Requirements
- Minimum 5+ years of hands-on experience in a ServiceNow Architect role across various modules, especially CSM, ITSM, and PSDS.
- Proven experience in leading full life cycle ServiceNow implementations.
- Familiarity with Performance Analytics, Service Portal, Automated Testing Framework, and Flow Designer within ServiceNow.
- Understanding of multiple cloud environments, including AWS, Azure, and GCP.
- Required: System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- Delivery Accreditation – Public Sector Digital Services
- Required ServiceNow Certified Implementation Specialist (CIS) with the following: CIS – Customer Service Management, CIS – IT Service Management
- Any 2 ServiceNow Implementation Specialist (CIS) Certifications from the following: CIS – Discovery, CIS – Service Mapping, CIS - SPM, CIS- IT Operations Management, CIS – Software Asset Management, CIS – Hardware Asset Management.
- Preferred: ServiceNow Certified Technical Architect (CTA)
- ServiceNow Certified Master Architect (CMA)
- Three (3) ServiceNow Micro-Certifications.
- Bachelor’s degree in technical fields such as System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline, or equivalent experience/combined education, with 8+ years of incremental technical experience in technical roles (senior developer, lead developer, architect) delivering solutions in client environments.
- Must be able to obtain and maintain a Secret Clearance.
- Expertise in ServiceNow Development APIs for building custom solutions.
- Proficiency with ServiceNow scripting (JavaScript, GlideScript, and AngularJS) and workflow automation.
- Experience with Agile methodologies and project management practices.
- Strong understanding of the ServiceNow architecture, including system performance, scaling, and security.
Benefits
- health insurance
- retirement plans
- professional development opportunities
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