Call Center Senior Manager ensuring compliance and operational excellence at 1 - 800 Contacts. Leading managers and agents to enhance customer experience and operational effectiveness.
About the role
- Call Center Sales & Retention Representative helping customers connect with AT&T services. Handling calls, troubleshooting issues, and upselling products with a focus on customer satisfaction.
Responsibilities
- Handle customer interactions (calls, chats, emails) in a fast-paced environment.
- Identify upselling opportunities and close deals to reach your sales and commissions targets.
- Accurately resolve issues related to service, billing, payments, and collections.
- Explain bills and product features clearly.
- Troubleshoot basic problems and seek higher support if needed.
- Build customer confidence and loyalty by resolving issues.
- Support various customer inquiries, including technical issues.
- Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime.
- Paid training to set you up for success.
Requirements
- Commissioned sales experience highly preferred
- Unwavering Customer Focus
- Strong Work Ethic
- Adaptability
- Problem-Solving Skills
- Attention to Details
- Verified internet service with a minimum of 12mb upload speed and 18mb download speed and an established dedicated work area (desk, chair, electrical outlet, surge protector, direct LAN connection).
Benefits
- Medical/Dental/Vision coverage
- 401(k) plan
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone
- Tuition reimbursement program
- Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 8 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.
- Paid Parental Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Work From Home (WFH)
Job title
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Experience level
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