Phone Advisor handling inquiries from Entel Chile customers, providing support and closing sales for mobile and home products. Seeking candidates with call center sales experience and hybrid work availability.
About the role
- Call Center Sales and Retention Representative with AT&T handling customer interactions and resolving service inquiries. Opportunity for hybrid work and onsite recruiting in Orlando, Florida.
Responsibilities
- Handle customer interactions (calls, chats, emails) in a fast-paced environment.
- Identify upselling opportunities and close deals to reach your sales and commissions targets.
- Accurately resolve issues related to service, billing, payments, and collections.
- Explain bills and product features clearly.
- Troubleshoot basic problems and seek higher support if needed.
- Build customer confidence and loyalty by resolving issues.
- Support various customer inquiries, including technical issues.
- Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime.
- Paid training to set you up for success.
Requirements
- Commissioned sales experience highly preferred
- Unwavering Customer Focus
- Strong Work Ethic
- Adaptability
- Problem-Solving Skills
- Attention to Details
- You will need verified internet service with a minimum of 12mb upload speed and 18mb download speed and an established dedicated work area (desk, chair, electrical outlet, surge protector, direct LAN connection). AT&T will provide the equipment you’ll need to get started! (keyboard, monitor, computer, mobile device, etc.)
- Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you’ll participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
- You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
Benefits
- Medical/Dental/Vision coverage
- 401(k) plan
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone
- Tuition reimbursement program
- Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 8 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.
- Paid Parental Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Work From Home (WFH)
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Service Associate providing support through phone and written inquiries for Horizon Blue Cross Blue Shield of New Jersey. Delivering excellent customer service while adhering to quality standards.
Call Center Specialist responsible for scheduling patient care and facilitating information flow. Ensuring quality patient care through effective communication and information management.
Customer Service Representative providing billing support and performing collections management at AT&T. Working in a hybrid role, handling customer service interactions and negotiations.
Call Center Sales and Retention Representative for AT&T, handling customer interactions and promoting services. Engaging with customers to enhance their experiences and drive satisfaction through sales.
Call Center Sales Advisor for Entel Chile handling cross - selling and inquiries from users. Working hybrid after initial training with support and mentoring from the operation team.
Telephonic Advisors engaging customers with Entel Chile, handling inquiries and cross - selling mobile or home services. Working in - person initially before transitioning to a hybrid model.
Call Center Associate responsible for handling customer inquiries and providing exceptional service. Engage with customers by directing calls and resolving concerns at Proctor Loan Protector.
Call Center Sales Advisor for ATC Cross Selling at Entel Chile. Working remotely after one month of in - office training in Magdalena del Mar.
Manage the lifecycle of agent relationships for a top U.S. insurance provider. Focus on onboarding, compliance, and exceptional service for independent agents in a collaborative environment.