Phone Advisor handling inquiries from Entel Chile customers, providing support and closing sales for mobile and home products. Seeking candidates with call center sales experience and hybrid work availability.
About the role
- Bilingual Sales Representative providing customer service and sales support for AT&T. Engaging with customers primarily in English and Spanish to enhance their service experience.
Responsibilities
- Handle customer interactions (calls, chats, emails) in a fast-paced environment.
- Identify upselling opportunities and close deals to reach your sales and commissions targets.
- Accurately resolve issues related to service, billing, payments, and collections.
- Explain bills and product features clearly.
- Troubleshoot basic problems and seek higher support if needed.
- Build customer confidence and loyalty by resolving issues.
- Support various customer inquiries, including technical issues.
- Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime.
Requirements
- Bilingual (English/Spanish)
- Commissioned sales experience highly preferred
- Unwavering Customer Focus
- Strong Work Ethic
- Adaptability
- Problem-Solving Skills
- Attention to Details
- Must have verified internet service with a minimum of 12mb upload speed and 18mb download speed and an established dedicated work area (desk, chair, electrical outlet, surge protector, direct LAN connection).
- Ability to comply with organizational security and compliance standards
Benefits
- Medical/Dental/Vision coverage
- 401(k) plan
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone
- Tuition reimbursement program
- Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 8 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.
- Paid Parental Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Work From Home/Hybrid
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