Technical Support Engineer resolving customer issues for Orb's usage - based billing platform. Collaborating with Customer Success, Product, and Engineering teams to enhance customer support experience.
About the role
- Support Analyst role focused on Application Operations within Cloud and Modern Infrastructure at Atos. Responsibilities include managing enterprise applications and leveraging AI-driven predictive maintenance.
Responsibilities
- Ensure the smooth and secure functioning of enterprise applications through end-to-end management of middleware, databases, and application servers.
- Leverage automation, AI-driven predictive maintenance, and DevSecOps practices to reduce incidents and improve performance.
- Accelerate time-to-market, creating a seamless bridge between infrastructure and application layers for optimized business outcomes.
Requirements
- Proficiency in C#, ASP.NET, and SQL Server (including SQL scripting)
- Experience with .NET frameworks such as MVC, .NET Core, and Blazor
- Strong customer-facing experience, including working directly with end users and demonstrating excellent communication and interpersonal skills.
- Familiarity with Microsoft Azure services such as App Services, Function Apps, and Monitor/App Insights
- Experience with GitHub and Azure DevOps for version control and CI/CD workflows
- Knowledge of relational databases like MySQL, MSSQL, or Oracle
- Strong knowledge of PowerShell scripting and Windows Server environments
Benefits
- Pension Scheme - contributions matched up to 10%
- Private medical cover
- Income Protection
- Life Assurance
- 25 days paid leave + National Holidays
- Flex benefits program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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