Pre - Visit Specialist I at Augusta Health providing scheduling and pre - visit services for a compassionate healthcare provider. Focused on enhancing patient experience in a hybrid work environment.
About the role
- ERCM Support Manager leading a customer support team at athenahealth. Fostering talent development and ensuring operational excellence in hybrid environment.
Responsibilities
- Lead and develop a high-performing team, fostering individual growth
- Manage daily team operations to ensure timely and accurate resolution of customer support cases and inquiries
- Develop and analyze reports with proficiency in organizing and presenting data clearly and effectively
- Implement and monitor performance metrics to drive team productivity and customer satisfaction
- Coordinate project management efforts, prioritize tasks to meet shifting business needs and deadlines
- Utilize problem-solving and analytical skills to address complex customer issues and process improvements
- Communicate clearly and effectively across teams and leadership to provide status updates and escalate issues as necessary
- Collaborate with cross-functional teams to align customer support initiatives with broader organizational goals
- Monitor emerging trends in customer care technology and recommend adoption as appropriate
- Assist in recruitment and onboarding efforts for new team members
Requirements
- Bachelor’s degree preferred or 2+ years of equivalent industry experience
- Strong experience leading teams either as a people manager or team leader
- Achieved a “meets” or “exceeds” rating on the most recent performance appraisal
- Excellent organization, project management, and prioritization skills
- Demonstrated problem solving, analytical, and quantitative abilities
- Effective communication and business writing skills
- Proficiency with Microsoft Suite including Teams, Outlook, OneNote, Word, Excel, PowerPoint, and SharePoint.
Benefits
- Health insurance
- 401(k) matching
- Tuition assistance
- Employee resource groups
- Collaborative workspaces
- Flexible work arrangements
- Annual discretionary bonus plan
- Variable compensation plan
- Equity plans
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Audit Manager leading audit engagements and teams at PwC in Brno/Praha. Focused on compliance with PwC methodology and legislative requirements while advising clients.
Junior Mitarbeiter im IT Support bei home24 in Berlin. Unterstützen interner Anwender:innen und stellen sicher, dass Technik reibungslos läuft.
IT Support/Administrator for KIS Applications at Inselsberg Klinik in Bad Tabarz. Providing technical support and system adaptation for healthcare applications in a clinical setting.
Technicien de support informatique pour accompagner les utilisateurs dans un environnement digital. Assurer le dépannage, l’installation et la maintenance des équipements informatiques.
Senior Director of Data & AI Architecture at Colliers leading cloud - native data and AI platform initiatives. Transforming digital processes and providing strategic architectural leadership for enterprise systems.
Senior Product Manager specializing in Helpdesk 2.0, enhancing AI - driven customer support solutions. Collaborating with engineering and design to improve workflows and agent experiences.
Helpdesk Analyst providing advisory and technical support across travel technology products. Seeking candidates with GDS knowledge, especially in Galileo and customer - facing experience.
IT Helpdesk Working Student assisting in daily IT operations and client support at CRIF. Engaging in 1st and 2nd level support and project involvement within a dynamic team.
First - level technical support for Ideia products and services via phone, chat and email. Track tickets, create help materials, assist onboarding and collaborate with product and development teams.