IT Support Bar Analyst collaborating with the Global IT team to provide technical solutions. Responsible for troubleshooting issues and managing IT projects in Tokyo's hybrid environment.
Responsibilities
Oversight of technical support issues submitted around the use of computer hardware and software, maintaining, and configuring hardware and software systems according to company requirements.
Resolve complex issues, requiring detailed knowledge of systems and applications.
Implementation, monitoring and maintenance of network and server systems.
Set up and configure desktop computers and peripherals.
Create, edit, and disable digital identity accounts, with respective security levels.
Perform hardware and software upgrades to achieve optimum performance levels.
Contribute to IT teams’ goals by accomplishing related duties as required.
Create, edit, and maintain the IT documentation, processes, and policies.
Assist new production projects by proposing technical solutions and with their implementation.
Analyze and identify trends in issues reported and proactively work towards solutions
Requirements
1 to 5 years experience within an IT support, helpdesk, desktop type of position.
Graduate in Computer Science, Information Technology, related field, or relevant work experience.
High-level of problem-solving skills.
Strong interpersonal and collaborative skills.
Good written and oral English communication skills.
End-user oriented.
An ability to stick to strict deadlines.
Benefits
Public holiday
Annual paid leaves, Special leaves, other types of leaves
Health insurance, welfare pension insurance, occupational accident insurance etc
Commuting costs are covered up 30,000 JPY per month
Intern assisting IT department at Berkshire Hathaway GUARD Insurance Companies. Supporting hardware/software projects and responding to help desk requests in a fast - paced environment.
Business Unit Manager leading operations for the assigned business unit in energy infrastructure services. Overseeing strategic execution and team management to achieve business objectives.
Enterprise Architect leading architecture for large - scale scientific computing at EIT. Owning and evolving architecture across distributed computing environments for scientific research fields.
IT Support Intern supporting users with technical issues and assisting in technology projects at Ball Corporation in Queretaro. Requires ongoing education in related fields.
Helpdesk Agent providing IT support for customers at Momentum Financial Services. Handling calls and chats, resolving issues, and maintaining service level agreements.
Senior IT Admin with expertise in network, Linux, and virtualization for gaming industry. Responsibilities include IT systems management and user support.
Help Desk Analyst addressing internal tech support requests in a technology - focused environment. Ensuring smooth IT operations and assisting colleagues with corporate tools.
Enterprise Architect driving practical technology leadership in advanced digital capabilities. Joining a leading UK digital banking group to shape innovative solutions and customer strategies.