About the role

  • IT Support Bar Analyst collaborating with the Global IT team to provide technical solutions. Responsible for troubleshooting issues and managing IT projects in Tokyo's hybrid environment.

Responsibilities

  • Oversight of technical support issues submitted around the use of computer hardware and software, maintaining, and configuring hardware and software systems according to company requirements.
  • Resolve complex issues, requiring detailed knowledge of systems and applications.
  • Implementation, monitoring and maintenance of network and server systems.
  • Set up and configure desktop computers and peripherals.
  • Create, edit, and disable digital identity accounts, with respective security levels.
  • Perform hardware and software upgrades to achieve optimum performance levels.
  • Contribute to IT teams’ goals by accomplishing related duties as required.
  • Create, edit, and maintain the IT documentation, processes, and policies.
  • Assist new production projects by proposing technical solutions and with their implementation.
  • Analyze and identify trends in issues reported and proactively work towards solutions

Requirements

  • 1 to 5 years experience within an IT support, helpdesk, desktop type of position.
  • Graduate in Computer Science, Information Technology, related field, or relevant work experience.
  • High-level of problem-solving skills.
  • Strong interpersonal and collaborative skills.
  • Good written and oral English communication skills.
  • End-user oriented.
  • An ability to stick to strict deadlines.

Benefits

  • Public holiday
  • Annual paid leaves, Special leaves, other types of leaves
  • Health insurance, welfare pension insurance, occupational accident insurance etc
  • Commuting costs are covered up 30,000 JPY per month
  • Fukurikosei club (Relo Club) and Language program

Job title

IT Support Analyst

Job type

Experience level

Junior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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