IT Specialist managing end - user devices across European markets at Mindler. Focused on improving IT environment and supporting hardware, software, and compliance tasks in Stockholm.
About the role
- IT Support Bar Analyst collaborating with the Global IT team to provide technical solutions. Responsible for troubleshooting issues and managing IT projects in Tokyo's hybrid environment.
Responsibilities
- Oversight of technical support issues submitted around the use of computer hardware and software, maintaining, and configuring hardware and software systems according to company requirements.
- Resolve complex issues, requiring detailed knowledge of systems and applications.
- Implementation, monitoring and maintenance of network and server systems.
- Set up and configure desktop computers and peripherals.
- Create, edit, and disable digital identity accounts, with respective security levels.
- Perform hardware and software upgrades to achieve optimum performance levels.
- Contribute to IT teams’ goals by accomplishing related duties as required.
- Create, edit, and maintain the IT documentation, processes, and policies.
- Assist new production projects by proposing technical solutions and with their implementation.
- Analyze and identify trends in issues reported and proactively work towards solutions
Requirements
- 1 to 5 years experience within an IT support, helpdesk, desktop type of position.
- Graduate in Computer Science, Information Technology, related field, or relevant work experience.
- High-level of problem-solving skills.
- Strong interpersonal and collaborative skills.
- Good written and oral English communication skills.
- End-user oriented.
- An ability to stick to strict deadlines.
Benefits
- Public holiday
- Annual paid leaves, Special leaves, other types of leaves
- Health insurance, welfare pension insurance, occupational accident insurance etc
- Commuting costs are covered up 30,000 JPY per month
- Fukurikosei club (Relo Club) and Language program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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