Hybrid Mid-level Operational Quality Analyst

at Atento

• Job title: Mid-level Operational Quality Analyst
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: R$2,400 per month
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Santo Andre, Brazil

About the role

• Analista de Qualidade Operacional Pleno na Atento, responsável por melhorias nos indicadores e desenvolvimento de colaboradores. Atuando em atendimento e suporte a pacientes em Santo André.

Responsibilities

• Quantitative and qualitative analysis using databases and the Artificial Intelligence platform;
• Creation of support materials for internal and external meetings;
• Preparation of detailed studies and diagnostics, proposing effective action plans based on root cause analysis;
• Generate internal controls to monitor operational results, measure gains and progress;
• Collaborate on continuous improvement projects, contributing insights and analyses;
• Participate in team meetings to discuss results and improvement strategies.

Requirements

• Bachelor's degree (in progress or completed);
• Intermediate knowledge of Microsoft Office;
• Power BI knowledge desirable;
• Ability to perform under pressure;
• Strong interpersonal skills;
• Ease in adapting to new tools;
• Good verbal and written communication skills;
• Creativity;
• Must have easy access to and availability to work at the Santo André Unit;
• Hybrid work availability required.