Quality & Compliance Intern supporting service operational excellence at ATC, a specialist in data centre logistics. Enhancing service quality and operational reporting within a hybrid work environment.
Responsibilities
Create and promote a culture of staff well-being with a positive, inclusive company culture.
Develop a culture of accountability, customer awareness, and collaboration in the team.
Set SMART objectives and Goals to achieve performance-based targets.
Conduct regular and documented face-to-face meetings with your manager.
Continuously review and suggest process improvements to support Technical Services, Service Operations teams, effective communications, and improved efficiency.
Continually monitor Vendor performance for White Glove Operations and implement improvement mechanisms.
Support the CAPA process, carry out comprehensive investigations, and implement corrective actions in line with ATC’s quality management system incorporating Kaizen projects & Non-conformance reports to a close.
Engage with all teams to support the process of continuous improvement in all activities by delivering the Kaizen Corner methodology.
Weekly Scorecard data analyse and posted to company shared space.
Actively engage in new projects identified as a key business need.
Maintain vendor rating metrics and knowledge bank of vendor resources.
Establish and update SOPs, providing training on SOPs to vendors as required.
Proactively work with partners and transportation vendors to respond to changing customer requirements and ensure schedules and requirements are met and accurately reported.
Requirements
Ability to be flexible in respect of work standards and demands.
Capable of working under pressure at times and to strict deadlines.
Ability to complete tasks.
Resilient and able to deal with changing priorities.
Insisting on the highest standards and ability to challenge improvements in successful teams.
Analytical skills and structure reporting ability.
Proven project management skills.
Culture of continuous improvement.
Excellent interpersonal skills and the ability to work at all levels, inside and outside operations.
Very strong communication skills to deal regularly with staff at all levels of the organisation and in all functions, when working closely with non-operations staff.
Proven capability to implement operational improvements to enhance service and productivity.
Proven ability to organise self and others to achieve objectives.
Experience in supporting and developing staff/teams to deliver superior results and a team development mentality.
Excellent written and verbal communication skills.
Computer skills; with experience and knowledge of ERP software, Excel, Word, and to a lesser extent, PowerPoint.
Experience of MS SharePoint in a corporate environment would be an advantage.
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