About the role

  • Quality & Compliance Intern supporting service operational excellence at ATC, a specialist in data centre logistics. Enhancing service quality and operational reporting within a hybrid work environment.

Responsibilities

  • Create and promote a culture of staff well-being with a positive, inclusive company culture.
  • Develop a culture of accountability, customer awareness, and collaboration in the team.
  • Set SMART objectives and Goals to achieve performance-based targets.
  • Conduct regular and documented face-to-face meetings with your manager.
  • Continuously review and suggest process improvements to support Technical Services, Service Operations teams, effective communications, and improved efficiency.
  • Continually monitor Vendor performance for White Glove Operations and implement improvement mechanisms.
  • Support the CAPA process, carry out comprehensive investigations, and implement corrective actions in line with ATC’s quality management system incorporating Kaizen projects & Non-conformance reports to a close.
  • Engage with all teams to support the process of continuous improvement in all activities by delivering the Kaizen Corner methodology.
  • Weekly Scorecard data analyse and posted to company shared space.
  • Actively engage in new projects identified as a key business need.
  • Maintain vendor rating metrics and knowledge bank of vendor resources.
  • Establish and update SOPs, providing training on SOPs to vendors as required.
  • Proactively work with partners and transportation vendors to respond to changing customer requirements and ensure schedules and requirements are met and accurately reported.

Requirements

  • Ability to be flexible in respect of work standards and demands.
  • Capable of working under pressure at times and to strict deadlines.
  • Ability to complete tasks.
  • Resilient and able to deal with changing priorities.
  • Insisting on the highest standards and ability to challenge improvements in successful teams.
  • Analytical skills and structure reporting ability.
  • Proven project management skills.
  • Culture of continuous improvement.
  • Excellent interpersonal skills and the ability to work at all levels, inside and outside operations.
  • Very strong communication skills to deal regularly with staff at all levels of the organisation and in all functions, when working closely with non-operations staff.
  • Proven capability to implement operational improvements to enhance service and productivity.
  • Proven ability to organise self and others to achieve objectives.
  • Experience in supporting and developing staff/teams to deliver superior results and a team development mentality.
  • Excellent written and verbal communication skills.
  • Computer skills; with experience and knowledge of ERP software, Excel, Word, and to a lesser extent, PowerPoint.
  • Experience of MS SharePoint in a corporate environment would be an advantage.

Benefits

  • Hybrid work pattern

Job title

Quality & Compliance Intern

Job type

Experience level

Entry level

Salary

Not specified

Degree requirement

No Education Requirement

Tech skills

Location requirements

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