Article delivers original modern furniture, with outstanding attention to detail, at fair prices.
Our unique, direct-to-consumer model allows us to deliver stunning, high quality furniture at a fraction of the cost of traditional retailers.

Article

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engineer

Article is a modern furniture and home decor brand that offers a range of stylish and functional products for the home. Customers can explore a diverse collection of best-sellers, new arrivals, and curated bundles for all rooms including living room, dining room, bedroom, home office, and more. Article emphasizes providing accessible financing options and delightful customer experiences, including inspiration resources for shoppers. The company's operations span the USA and Canada, and it supports B2B trade alongside B2C offerings, aiming to blend style with practicality in its designs.

Article delivers original modern furniture, with outstanding attention to detail, at fair prices.

Our unique, direct-to-consumer model allows us to deliver stunning, high quality furniture at a fraction of the cost of traditional retailers.

• Create initial technical drawings to support vendor allocation, early costing, and prototype development
• Collaborate with Product Design to balance aesthetics with structural and manufacturing constraints
• Develop detailed Bills of Materials (BOMs) and construction specifications across furniture categories (Case Goods, Upholstery, etc.)
• Provide accurate 3D modeling data and technical details to the CGI team to ensure alignment between marketing imagery and physical products
• Build and maintain engineering databases and PINFO (Product Info) packages for new and existing products
• Lead the standardization of construction methodologies to improve functionality, durability, and ease of assembly
• Identify value engineering opportunities to reduce material waste and production costs while preserving customer value
• Provide technical consultation to resolve engineering failures or quality issues identified by Quality or TPD teams
• Partner closely with Sourcing and TPD to support vendor allocation and initial costing through accurate technical data
• Communicate technical changes, risks, and constraints clearly to cross-functional partners (Design, Category Management)

Industrial Engineer

Industrial Engineer at Article creating commercially viable design concepts for furniture manufacturing. Collaborating with teams for technical accuracy and efficiency in product development.

customer-support

• You'll lead a team of **6 Floor Supervisors and 1 Product Specialist**, responsible for customer inquiries, escalations, and product support across multiple service channels.
• Lead and execute team strategy aligned with Customer Care goals, including team structure, performance management, engagement, and morale.
• Oversee daily operations for a team of up to 12+ Floor Supervisors, providing coaching, mentoring, scheduling support, and service level management across phone, chat, and email.
• Act as a key advisor to the Customer Care Assistant Manager on Floor Supervisor performance, development, and operational needs.
• Manage real-time operations by prioritizing work, monitoring service levels, and supporting escalations to ensure high customer satisfaction.
• Lead effective team meetings that drive engagement, accountability, and continuous improvement.
• Partner cross-functionally (Logistics, Operations, QA, Retail) to identify and implement process improvements that enhance the customer experience.
• Ensure Customer Care SOPs are followed; support the development and rollout of new standards and best practices.
• Monitor quality and performance metrics, conduct CSAT reviews, and provide insights through regular reporting and leadership calibration sessions.
• Support recruiting, onboarding, training, and ongoing development of Customer Care team members.
• Recognize and motivate team members while providing timely feedback, performance reviews, and coaching.
• Participate in RTA support, Floor Supervisor coverage, and Weekend Manager on Duty rotations as needed.

Floor Supervisor – Customer Care

Floor Supervisor Team Leader overseeing a passionate customer care team at Article. Driving performance and engagement while delivering exceptional customer experiences.

procurement

• Using market insights, trend data, and customer needs to help shape category strategy.
• Supporting the Category Manager in building the category line plan and pricing strategy.
• Analyzing in-season and post-season performance to inform go-forward decisions.
• Partnering with teams in Design, Sourcing, Planning, and Marketing to ensure alignment.
• Tracking product performance and manage the full lifecycle, from launch through exit.
• Leading product exits and promotional strategies in collaboration with Planning and Marketing.
• Acting as a subject matter expert for your category and stay current with competitors.
• Communicating category vision to internal teams to support marketing and sales plans.
• Working from our Vancouver HQ 3 days per week in a hybrid environment.
• We use G Suite (Gmail, Sheets, Google Docs, Meet, etc) to work and Slack to collaborate and communicate, with your choice of Mac or PC device.

Junior Category Manager, Furniture

Junior Category Specialist at Article, managing and analyzing product assortment strategy while collaborating with various teams. Requires 2+ years in category management and a strong attention to detail.

project-manager

• Lead the planning, execution, monitoring and closure of cross-functional projects that support the internal customers’ organizational goals and objectives.
• Identify, assess, and track project risks, collaborating with internal and external cross-functional suppliers to develop and implement effective mitigation strategies.
• Monitor project timelines and milestones using project management tools (eg. Wrike) to ensure all projects are delivered on time and within scope.
• Conduct root cause analysis for issues identified during project execution and consult on corrective actions undertaken by internal functional suppliers to address and improve overall project performance.
• Manage changes to project scope, schedule, and budget baselines ensuring continuous communication and alignment with all relevant cross-functional project team members.
• Establish and maintain strong working relationships with internal customers and suppliers to understand their needs and constraints.
• Conduct post-project retrospectives to capture lessons learned, enabling continuous improvement of PMO best practices and facilitating identification of improvement opportunities for cross-functional teams.
• Analyze and report on project variance and other performance metrics to assess and communicate project health.
• Develop comprehensive project status reports, maintaining transparency and providing timely updates to all stakeholders.

Project Manager

Project Manager at Article managing operational and investment projects for the furniture company. Collaborating with internal and external suppliers to deliver high-impact initiatives and growth opportunities.

director

• You’ll be leading a team of 2 Category Managers, a Junior Category Manager, and a Category Specialist.
• Create and manage category management best practices that enable the function to operate effectively and reliably.
• Develop, in partnership with the VP, long-term growth strategies for product categories.
• Lead and mentor Senior Category Managers,  Category Managers, and other team members to meet functional goals.
• Co-lead strategic contract negotiations, feedback, and accountability with cross-functional partners to ensure the team is equipped with the critical inputs and infrastructure required to perform at a high level.
• Ensure the development, maintenance, and continuous improvement of strategies that can include identifying, documenting, and prioritizing investment proposals for business growth that will help grow your category’s share of the market.
• Lead category management efforts across cross-functional workflows to ensure business success.
• Act as a champion of the customer internally, negotiating performance commitments on behalf of our customer with function owners across the business.
• Be accountable for the performance (revenue and profitability) of an assigned Article product categories.
• Steer pricing and promotional pricing strategy for your scope of business, ensuring we meet revenue and margin targets.
• Analyze business performance with the ability to dive deep into the details and present high-level insights that translate into actions.
• Empower direct reports with decision-making autonomy while maintaining accountability for results.
• Conduct regular performance reviews, providing constructive feedback and coaching to drive individual and team development.
• Foster collaboration and effective communication across cross-functional teams.
• Develop succession planning by identifying and developing high-potential talent within the category management team.
• Oversee the execution of product lifecycle management activities, ensuring teams deliver on time and meet strategic objectives.

Director, Merchandising – Category Management

Director leading Outdoor, Decor, and New Business merchandising categories at Article. Overseeing sales performance and category management operations in a hybrid work environment.

Article delivers original modern furniture, with outstanding attention to detail, at fair prices. Our unique, direct-to-consumer model allows us to deliver stunning, high quality furniture at a fraction of the cost of traditional retailers.

Article

About the company

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5 jobs found

Industrial Engineer

Article

Floor Supervisor – Customer Care

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Junior Category Manager, Furniture

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Project Manager

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Director, Merchandising – Category Management

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