Hybrid Interior Design Service Manager – Fixed Term

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About the role

  • Interior Design Service Manager overseeing design team, enhancing customer experiences from inspiration to purchase at Article.

Responsibilities

  • Lead and support a team of contract interior designers, ensuring strong design quality, clear direction, and balanced workloads
  • Guide the end-to-end Interior Design Services experience, from first interaction to final purchase, for both residential and commercial customers
  • Shape how customers discover and engage with our design services across Article.com and other touchpoints
  • Drive performance of the program by improving conversion, average order value, and overall customer satisfaction
  • Balance creative direction with business needs, making thoughtful decisions on scope, resourcing, and service structure
  • Set and uphold design standards so all customer-facing work reflects Article’s brand and point of view
  • Partner with teams across Marketing, eCommerce, and Sales to improve visibility and impact of the service
  • Improve how the team works by refining workflows, tools, and processes to support a smooth and scalable experience
  • Identify opportunities to make the service more useful, intuitive, and valuable for customers

Requirements

  • 5+ years of experience in interior design, with a strong focus on residential spaces and furniture
  • Experience leading or guiding designers, either in-house or contract
  • Background in a client-facing, retail, or service-based environment
  • Strong skills in space planning, furniture selection, and styling
  • A clear and confident design point of view, with the ability to translate ideas into practical, customer-ready solutions
  • Ability to balance creative direction with business goals and constraints
  • Strong project management skills, with the ability to manage multiple timelines and priorities
  • Experience with tools like SketchUp or similar 2D and 3D planning tools
  • Comfortable working in Google Workspace
  • Strong communication skills, with the ability to collaborate across teams and influence partners
  • A customer-first mindset, focused on delivering thoughtful and high-quality experiences
  • High attention to detail and strong follow-through
  • Adaptable and resilient, with the ability to work effectively in a fast-paced, evolving environment
  • Legally able to work in Canada
  • Completion of a criminal background check

Benefits

  • 20 days of vacation
  • 1 extra day off (Inclusion and Diversity Day)
  • 6 well-being (sick) days
  • Hybrid work: 3 days a week in the office
  • Excellent extended health and dental benefits packages
  • $1000 health/lifestyle spending account* for your total physical and mental well-being
  • TELUS Health App
  • Mental Health Assistance/Counseling
  • Virtual medical appointments
  • Free street parking (first come, first serve; no reserved spots for senior leaders)
  • Indoor secure bike storage with change rooms and showers
  • 20-minute walk to either Main Street- Science World or VCC Clark Skytrain stations
  • 45% discount on our entire product range (15% for friends and family)

Job title

Interior Design Service Manager – Fixed Term

Job type

Experience level

Mid levelSenior

Salary

CA$82,000 - CA$92,000 per year

Degree requirement

Bachelor's Degree

Location requirements

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