Customer Experience Manager delivering world class service and achieving sales goals in retail. Responsible for maintaining operational efficiencies and inspiring high - performing teams.
About the role
- Customer Service Officer managing international customer portfolios at Arteco, handling order-to-cash processes and ensuring seamless communication with customers and logistics.
Responsibilities
- Manage a customer portfolio building close working relationships to understand and meet their needs
- Oversee the entire order-to-cash (O2C) process in a SAP environment
- Ensure timely and accurate order entry
- Coordinate logistics and make sure all (export) documentation is in place
- Ensure accurate pricing and on-time invoicing
- Act as the Single Point of Contact for the customer regarding orders, logistics and documentation
- Ensure seamless communication and collaboration with customers
- Liaise between the customer, production plant, and logistics service provider (LSP)
- Proactively resolve issues related to orders and deliveries and keep customers informed
- Directly report to the Customer Service Teamlead
Requirements
- Bachelor’s degree in applied language studies, Logistics management, Office Management or equivalent through experience
- Fluent in Dutch and English (written and spoken)
- Knowledge of other languages is an asset
- Work effectively with diverse teams and customers worldwide
- Proactive mindset, strong problem-solving skills and ability to adapt to new technologies quickly
- Combine flexibility and strong planning skills with a hands-on mentality to manage multiple priorities effectively
- Clear and professional communication skills
Benefits
- Competitive salary package
- Group insurance
- Health insurance
- Meal vouchers
- Large vacation entitlement
- Possibility to work from home
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Personal Lines Customer Service Coordinator performing insurance policy processing at Greylock Insurance Agency. Assisting Account Managers and ensuring customer satisfaction with policy retention.
Managing Director leading global strategy for client experience & advisor support in Wealth Custody. Driving innovative solutions and ensuring exceptional service through diverse wealth management offerings.
Customer Service Representative for Auto Claims provide valuable introduction to insurance claims at Intact. Handling inbound claims calls and documentation in a dynamic call center environment.
Customer Service Representative providing technical support through phone, email, and chat. Responding to customer inquiries and troubleshooting issues while maintaining customer satisfaction.
Customer Service Claims Representative providing support for auto insurance claims at USAA. Documenting claims and assisting members with the claims process in a high - volume contact center environment.
Bilingual Customer Support Specialist at Uline assisting customers with orders and inquiries in both French and English. Providing exceptional service in a fast - paced environment.
Dedicated Support Specialist managing client inquiries and relationships for Wholesale Payments. Delivering high - quality service to ensure excellent client experiences and revenue realization.
Client Support Specialist providing operational and communication support to Zelis clients across market segments. Collaborating with stakeholders to enhance the healthcare financial experience.
Teamlead in Customer Service ensuring high customer satisfaction for complaints. Leading a small team and optimizing processes at a window and door manufacturing company.