Customer Service Specialist handling inbound and outbound mortgage loan inquiries in a hybrid role. Delivering exceptional customer service and resolving borrower issues efficiently.
About the role
- Customer Service Officer managing international customer portfolios at Arteco, handling order-to-cash processes and ensuring seamless communication with customers and logistics.
Responsibilities
- Manage a customer portfolio building close working relationships to understand and meet their needs
- Oversee the entire order-to-cash (O2C) process in a SAP environment
- Ensure timely and accurate order entry
- Coordinate logistics and make sure all (export) documentation is in place
- Ensure accurate pricing and on-time invoicing
- Act as the Single Point of Contact for the customer regarding orders, logistics and documentation
- Ensure seamless communication and collaboration with customers
- Liaise between the customer, production plant, and logistics service provider (LSP)
- Proactively resolve issues related to orders and deliveries and keep customers informed
- Directly report to the Customer Service Teamlead
Requirements
- Bachelor’s degree in applied language studies, Logistics management, Office Management or equivalent through experience
- Fluent in Dutch and English (written and spoken)
- Knowledge of other languages is an asset
- Work effectively with diverse teams and customers worldwide
- Proactive mindset, strong problem-solving skills and ability to adapt to new technologies quickly
- Combine flexibility and strong planning skills with a hands-on mentality to manage multiple priorities effectively
- Clear and professional communication skills
Benefits
- Competitive salary package
- Group insurance
- Health insurance
- Meal vouchers
- Large vacation entitlement
- Possibility to work from home
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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