Manager of Care & Repair Operational Excellence at Arc’teryx leading continuous improvement initiatives in their Care & Repair network. Collaborating across teams to optimize operational efficiency.
Responsibilities
Lead and champion process and continuous improvement that elevates the guest experience
Optimize operations throughout our Care & Repair network
Measure services through data and insights
Develop and execute industry-leading continuous improvement initiatives
Collaborate with After-Sales, Retail Ops, Tech, Manufacturing
Work with the broader Supply Chain and ReBIRD teams to optimize operational efficiency
Requirements
Bachelor’s degree in supply chain, apparel, operations or engineering or equivalent industry/related business experience
5+ years experience in a related role within a global organization, leading operational excellence and/or continuous improvement initiatives
5+ years experience leading and managing a high-performing team
Proficiency and passion for lean methodology, tools and principles with strong experience with application of Lean and Six Sigma
Strong analytical and problem-solving skills
Proactive in identifying the root cause and developing solutions
Experience leading projects with cross-functional stakeholders and facilitating meetings and workshops
Ability to build relationships, negotiate, influence and manage change in a complex global environment
Experience with vendor management
Ability to translate information between technical and non-technical players and excellent communication skills
Highly flexible and adaptable when faced with ambiguity
Unwavering commitment to leaving it better
Ability and willingness to travel (domestically and internationally)
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