(Senior) Consultant for SAP Ariba at Wavestone supporting clients in digital procurement processes. Leading projects and optimizing systems with a focus on SAP technologies.
About the role
- Senior Consultant responsible for functional design and deployment of SAP Service Cloud V2. Collaborating with field service teams for seamless integration and support.
Responsibilities
- Responsible for the functional design, configuration, and deployment of the SAP Service Cloud V2 solution
- Ensure effective service request management, knowledge base utilization, and seamless process flow with FSM and S/4HANA CS
- Configure and customize SAP Service Cloud V2, including Ticket Management, Service Order Processing, Knowledge Base, and Service Catalog.
- Conduct workshops for requirements gathering, perform fit/gap analysis, and document functional specifications for the Service domain.
- Configure workflows, queues, routing rules, and email channels for service ticket handling.
- Work closely with the FSM Functional Consultant to ensure a smooth transition and integration for field service work.
- Support all testing phases (SIT, UAT) and provide post-go-live functional support.
Requirements
- 5-9 years of experience as an SAP CX Functional Consultant
- 2+ full project lifecycles focused on Service Cloud (V2 preferred)
- Deep understanding of ITIL principles and industry best practices for customer service management
- Experience defining service metrics and configuring reporting in the Service Cloud solution.
- Expertise in SAP Service Cloud V2/V1 configuration, workflows, and service processes
- Strong knowledge of service contract management, warranty processes, and Installed Base (IBASE) integration
- Understanding of integration points between Service Cloud, FSM, and S/4HANA CS
- Experience with Service Cloud Analytics and Reporting configuration
- Familiarity with setting up Communication Channels (e.g., social media, chat) integration
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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