Head of Programme Management Office leading the Wheeled Platforms Business programme operations. Driving tender requirements and maintaining strong customer relationships while overseeing a dedicated team.
About the role
- Vice President of Operations leading major contracted-services accounts for Aramark. Driving operational efficiency, revenue growth, and client retention with a focus on strategic leadership and team management.
Responsibilities
- Responsible for the overall operation of a major contracted-services account normally generating $80M+ in revenue
- Accountable for galvanizing a team under a common growth and operations platform, driving improvement in operational efficiency, revenue, margin and client retention for each account
- Ensure the organization is delivering operational excellence while identifying innovative and creative services and solutions to expand on clients' requirements
- Develop and maintain the overall strategy, priorities and direction for operations within the area
- Manage all facets of the area including sales, finance, human resources, and customer service including full P&L accountability
- Drive new sales growth within existing client base
- Deliver exceptional customer service to clients
- Develop short- and long-term operational strategies in partnership with senior team members and lead the design, development, and execution of those strategies to achieve measurable outcomes in a timely, cost-effective manner
- Lead and manage a highly productive, motivated and driven team through strong communication, empowerment, reward, and coaching techniques
- Maintain close working relationships with partner group in functional areas, including Sales, Human Resources, Finance, Marketing, Supply Chain, and Compliance
- Partner with business unit leaders and other key stakeholders to inspire change and implement new business processes.
Requirements
- Bachelor's degree required, master's degree desired
- Minimum of 10-12 years of progressive responsibility, successful experience in general management with full P&L responsibility; food, facilities, or retail service sector preferred
- Proven leadership and experience with managing effective client relationships that are high, wide and deep
- Demonstrated leadership skills including broad knowledge of management practices and good business analysis/project management skills
- Demonstrated ability to grasp a large, complex, global business at a base level and use this understanding to set overall strategy and drive business process improvement
- Adept business savvy to effectively communicate and work with other executives in support of achieving business and systems goals
- Strong business planning skills to complete strategic projects with implications for business areas with rapidly evolving business processes
- Must possess a balanced perspective on strategic and tactical issues
- Proven ability to manage numerous projects, as well as resources, remotely in a highly dispersed organization
- Established ability to select top talent and create a productive environment that promotes initiative, innovation, continuous learning, and development of key leaders for future advancement
- Excellent communication and presentation skills with a range of audiences including clients, front-line managers, and C-level leaders.
Benefits
- Equal employment opportunity
- Free to participate in all aspects of the company
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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