Food Service Manager overseeing dining operations at Aramark, developing solutions to meet customer needs. Engaging team members and ensuring safety and sanitation standards in all operations.
About the role
- Assistant Manager overseeing Food Service operations at LEGOLAND California, ensuring high service quality and operational effectiveness. Leading a team for an exceptional guest experience.
Responsibilities
- In conjunction with Area Manager, the Assistant Manager supervises and coordinates the operational effectiveness of all assigned locations in area.
- Implements and enhances high level of service, quality, and sanitation standards within all facilities.
- Ensures that all guests are served in an efficient and friendly manner.
- Spends time daily in each facility to provide corrective and positive feedback for improving operations.
- Ensures Food Service Operations are in line with guest forecasts.
- Ensuring the best possible experience for guests, with a special emphasis on making every child a hero at LEGOLAND California Resort.
- Lead by example, putting the customer first and delivering exceptional customer service.
- Step in to assist staff with any restaurant duties, including cooking, serving, bussing, dishwashing, cleaning, or any other necessary tasks.
- Build strong relationships with your workforce, being approachable and supportive.
- Effectively delegate various management responsibilities to restaurant leads.
- Assist with allergen and food preference requests from customers.
- Schedules and monitors labor hours to ensure that labor and payroll reports are accurate.
- Understand and strive to achieve Key Performance Indicators (KPIs) goals.
- Participate in a rotating shift as the on-call manager to handle restaurant closures, address park-wide F&B issues, and maintain staffing levels at all LEGOLAND F&B.
Requirements
- At least 2 years of leadership experience in food service and a proven track record of success in Food and Beverage operations.
- Demonstrated interpersonal and supervisory skills, with the ability to effectively manage staff with problem solving skills to foster a positive work environment.
- Knowledge in food and culinary design is desired.
- Able to pass a Manager Food Handler certification exam.
- Sufficient education to read, write, train, and use computer systems.
- Be able to work quickly and concisely under pressure.
- Available to work holidays and weekends as well as shorter or longer hours due to business volume.
- Frequent lifting, pushing, pulling, bending, squatting, and stooping.
Benefits
- Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources.
- Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage.
- Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.
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