Billing Supervisor overseeing the billing department for accurate invoicing and regulatory compliance. Also managing staff and resolving billing issues to ensure customer satisfaction.
Responsibilities
Supervise daily operations of the billing team, including workload distribution and performance monitoring.
Ensure timely and accurate generation of invoices and statements for clients/customers.
Review and approve billing adjustments, credits, and refunds in accordance with company policies.
Monitor accounts receivable and collaborate with finance and collections teams to resolve discrepancies.
Develop and implement process improvements to enhance efficiency and accuracy.
Train, mentor, and evaluate billing staff; provide ongoing coaching and development.
Maintain compliance with applicable laws, regulations, and internal controls.
Prepare and analyze billing reports for management review.
Serve as the primary point of escalation for complex billing inquiries and disputes.
Support collections efforts to ensure timely payments.
Requirements
Bachelor’s degree in Accounting, Finance, Business Administration, or related field (or equivalent experience).
3–5 years of B2B billing or accounts receivable experience.
1–2 years in a supervisory or leadership role.
Strong knowledge of billing systems and financial processes.
Proficiency in MS Office and ERP systems (e.g., SAP, Oracle, NetSuite, Coupa).
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