Quality Manager responsible for audits within Pensions Administration business. Ensures quality assurance and compliance in the organization's operational delivery activities.
Responsibilities
Carry out regular internal audits relating to the quality of administration
Assess, measure and grade each audit in line with documented guidelines
Ensure audit scope and activities comply with documented standards
Contribute to monthly QA&A Leadership reports
Provide full report to client operations teams within 3 weeks of completion
Suggest improvements to business practices
Assist Senior Quality Manager with production of monthly reviews
Requirements
Pensions Industry experience
Experience in Pensions Management
Strong knowledge of business processes and core activities
Audit, review and quality experience including audit report writing
Detailed knowledge of technical administration activities
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