Hybrid Practice Manager

at Jackson Healthcare

• Job title: Practice Manager
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Fayetteville, United States

About the role

• Practice Manager overseeing anesthesia service delivery and client management for healthcare organizations. Coordinating staffing schedules and collaborating with recruitment teams to ensure optimal outcomes.

Responsibilities

• Performs as the initial point of contact for client staffing in coordination with the Recruitment Department to achieve consistent, managed expectations and delivery of service.
• Identifies on-going and intermittent staffing needs of client and coordinates with Recruitment Department to allocate appropriate recruiting resources and ensure recruiting plans are executed.
• Partners with Locum Sourcing Role to effectively optimize internal and external locum resources to meet clients’ staffing needs.
• Manages client staffing schedules (as applicable) and assists to ensure timely delivery and approval of candidate presentations for identified vacancies.
• Participates in all start-up strategy calls as the scheduling optimization subject matter expert providing guidance as to best practices for initial staffing.
• Coordinates with client and credentialing resources to ensure providers receive hospital privileges by specified assignment start dates.
• Partners with Regional Vice President to identify mutual strategies to better service and support client requirements (i.e. licensing out-of-state physicians, credentialing secondary candidates for more complete coverage, etc.).
• Identifies opportunities within client organization to provide potential operating/process efficiencies and partners with Regional Vice President to move related recommendations forward.
• Ensure maximization of candidate availability/utilization on facility schedules.
• Generates and distributes reports internally (to Regional Vice President and client leadership) relating to mutually defined staffing metrics.
• Reviews and assists in processing for all 1099 payroll, to include working with providers to ensure accuracy and completion of time and compensation.
• Liaison between Anesthesia Resources and Provider for incomplete charts, documentation, and other miscellaneous items.
• Performs special projects and other duties as needed that may be assigned by management, which may include but is not limited to assisting RVP with travel, meeting coordination and expenses.
• In conjunction with the Regional Vice President, develops and implements retention strategies for regional clients on an annual basis.
• Works closely with Medical Director, and/or Regional Medical Director on resolution of client complaints, concerns, customer service issues and other issues with operational involvement.
• Conducts operative reviews with senior management to facilitate strategic planning and to circumvent foreseeable problems.
• Communicates with Medical Director, Regional Vice President, and Quality Assurance regarding any risk management issues.
• Interfaces with organizational leaders to resolve issues and successfully implement Corporate and divisional goals and objectives.
• Meet regularly with key client stakeholders: Utilize standard reporting package to help clients understand performance and creates/requests new reports as necessary and stay abreast of client performance.
• Drills into data to uncover additional opportunities and/or challenges to ensure proactive positioning with clients.

Requirements

• Bachelor's degree required in Business Administration or related field.
• 2-5 years of experience in physician management services or healthcare scheduling/staffing experience in the locums industry.
• Excellent computer skills with intermediate level of experience with Microsoft Word and Excel and an ability to learn new computer applications.
• Excellent verbal and written communication skills.
• Excellent organizational and multi-tasking abilities.
• Excellent judgment/decision making skills.
• Strong problem-solving skills and ability to handle stress and to resolve conflict.
• Ability to embrace change and shift focus when unexpected work arises.
• Ability to use discernment to prioritize tasks and decide what to focus on to maximize impact.
• Ability to actively seek to understand the needs of others and provide a positive experience that addresses their needs, questions, and concerns.

Benefits

• Smoking/vaping and the use of tobacco products are prohibited on all Company premises, including indoor and outdoor areas, parking lots, and Company-owned vehicles.
• Support and abide by the values of the company.