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About the role
- General Manager overseeing QSR operations at Applegreen travel plazas across the Northeast and Midwest. Responsible for day-to-day operations, profitability, and team management within a fast-paced environment.
Responsibilities
- Responsible for managing the overall day-to-day operations and profitability of a food and beverage concept located inside of a travel plaza on a major highway
- Lead the day-to-day activities of associates and managers within the QSR to achieve or exceed targeted objectives around sales, speed of service, customer satisfaction, brand standards, and food quality & safety standards
- Maintain operating budgets, inventory controls, food and labor costs, gross profit, and reporting
- Ensure the QSR consistently meets or exceeds brand standards and food safety requirements
- Foster an engaging work culture of learning, development, and recognition
- Consistently recruit, develop, and retain a strong team to ensure appropriate staffing levels
- Responsible for the hiring, coaching, training, promotion, disciplinary action, termination, or transfer of the QSR team
- Monitor and enforce cash handling policies and procedures
- Ensure compliance with company policies & procedures along with local, state, & federal laws
- Address customer needs and resolve issues and complaints in a professional and timely manner, ensuring positive and long-term customer relationships.
Requirements
- High school diploma or general education development (GED) equivalent
- 2+ years of experience as a supervisor or unit-level manager in a quick service restaurant
- Ability to operate in and lead a team in a fast-paced environment
- Demonstrates team management, delegation and issue resolution skills and the ability to multi-task
- Uses judgment and discretion to resolve less routine questions and problems
- Proven ability to drive profitable growth while improving customer and associate satisfaction
- Proficient computer skills
- ServSafe Certification
Benefits
- Flexible Schedules
- Medical/Dental/Vision Insurance
- Paid Time Off
- 401 (k) with Company Match
- Earned Wage Access
- Pay on Demand
- Education Assistance
- Employee Referral Bonus
- Meal Discount
- Pet Insurance
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