Co - op role managing events for EF Educational Tours. Focus on creating memorable experiences for attendees with duties involving registration, communication, and logistics.
About the role
- Area Manager for Loss Prevention overseeing store safety and security audits at travel plazas. Working with multi-state operations in enhancing security measures and reducing asset loss.
Responsibilities
- This key role is responsible for performing store safety, security, and loss prevention audits; reviewing, analyzing, and responding to all loss prevention/operational deficiencies in order to protect the assets of the Company.
- Serve as a business partner to travel plaza management in helping to better secure company assets.
- Reports to the Sr. Director, Loss Prevention and will be responsible for sites primarily in PA, IN, and OH with a small number of locations in MA and ME.
- Utilize exception-based reports to analyze financial reports and inventory systems data to ensure operational integrity, identify exception trends, minimize exposure, and identify training, development and loss prevention opportunities within the branch, hub, and region.
- Initiate, conduct, and manage internal investigations involving theft, fraud, substance abuse, etc.
- Conduct interviews to bring resolution to a successful close.
- Assist the Loss Prevention department in developing and implementing strategies, programs and training to reduce exposure as wells as, safeguard associates, customers, and other company assets.
- Execute periodic site visits to perform internal and external threat assessments, training, and investigations.
- Establish and nurture a collaborative relationship with Operations and Human Resources to uphold company policies.
- Act as a liaison with all local law enforcement officials to ensure appropriate coordination of investigations and/or prosecutions.
- Represent the company in court proceedings.
Requirements
- Bachelors degree in Criminal Justice, Business, Accounting, or a related field; or equivalent professional experience.
- 3-5 years of Loss Prevention or Operations experience within a multi-unit organization.
- Strong investigative and interviewing skills; completion of professional interviewing/investigative training such as Wicklander-Zulawski, Reid, or SCAN required.
- Wicklander-Zulawski Certification preferred.
- Loss Prevention Certification (LPC) preferred.
- Demonstrated ability to analyze financial reports and operational data to identify trends, diagnose issues, and resolve internal loss.
- Experience conducting Loss Prevention and Operational Audits to assess compliance with organizational policies preferred.
- Experience utilizing and, when necessary, installing CCTV and related investigative technologies is desirable.
- High level of computer proficiency, including Excel, Outlook, and Word; experience with Power BI preferred.
- Excellent verbal and written communication skills with the ability to influence, motivate, and drive organizational change.
- Proven team management capabilities, including delegation, issue resolution, coaching, and training.
- Ability to interact professionally and effectively with employees, leadership, and the public.
- Ability to read, understand, and apply policies, procedures, and written instructions; must be able to communicate clearly and comfortably with customers and internal partners.
- Able to work independently, exercise sound judgment, and proactively identify process gaps and opportunities for improvement.
- Demonstrated ability to handle confidential information with discretion and professionalism.
- Willingness and ability to travel up to 50% of the time.
- Spanish language proficiency desirable.
Benefits
- Competitive pay plus 10% bonus
- 401(k) Retirement Savings Plan with a Company match of up to 4%
- Health/Dental/Vision Insurance
- Health Savings Account option
- Company-paid Life Insurance
- Paid Time Off
- Company cell phone
- Employee Assistance Program
- Earned Wage Access
- Education Assistance
- Other Voluntary Benefits
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