Hybrid Account Manager

at Accommodations Plus International

• Job title: Account Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Sydney, Australia

About the role

• Account Manager responsible for establishing and maintaining relationships within the airline and hotel sectors. Driving strategic growth and delivering procurement results through effective negotiation and analysis.

Responsibilities

• Establish and maintain relationships with key stakeholders at all levels within the airline and hotel partners.
• Communicate and meet with major clients on a regular basis to ensure that API deliverables are met.
• With support, create client sourcing strategy based on solid market insights.
• Report on strategy and savings matrix for nominated accounts.
• Strive to create increased value for the client by providing new points of view and recommendations that are aligned with desired business goals.
• Develop strategic account plans alongside the VP APAC.
• Support the delivery of strategic account objectives.
• Suggest solutions and innovative ideas to meet client needs.
• Manage complaints and problems in a timely and effective manner.
• Prepare monthly, quarterly, and annual reports and budget forecasts for clients.
• Prepare and conduct pre-site inspections domestically and international when required to ascertain suitability for airline in line with minimum requirements.
• Conduct hotel site inspections domestically and internationally when required with airline partners ensuring each property meets client criteria and requirements.
• Effectively manage union relationships as part of the site inspection process.
• Work closely with the other API team members to ensure client needs are always met and share leads that are uncovered by your communication with both the hotels and the airlines.
• Communicate to the Director of Client Delivery on client performance, strategies, and needs.
• Coordinate and manage weekly meetings with designated airlines to ensure sourcing deliverables remain on target and airline sign-off approval processes are followed.
• Maintain action logs to ensure all parties are aware of action points and follow up resolve points are understood, leading weekly meetings to review with the airline and internally.
• Support and help prepare client communications ranging from weekly performance meetings to business reviews.
• Assist the Research & Sourcing team in ensuring all details of a destination presentation are accurate and offered to the airline for review.
• Document, trouble shoot and resolve operational and sourcing events.
• Become knowledgeable with API’s technology platforms for the Account Management department.
• Maintain spreadsheets and update databases as required.
• Support Director of Client Delivery or Account Management on assigned projects as requested in line with the growth of the business.

Requirements

• Established (at least 3 years) experience in an account manager or customer-facing role.
• At least 5 years’ experience in the travel industry.
• Negotiated contractual deals that delivered commercial outcomes.
• Strong negotiation and commercial skills with the ability to manage multiple stakeholders.
• Strong results focus, with a continuous improvement skill set.
• Ability to effectively manage workload in a fast-paced environment relying on experience and judgment to plan and accomplish goals.
• An organized self-starter who can work proactively and independently.
• Shows attention to detail and the ability to produce high quality work.
• Ability to positively present API in customer facing situations.
• Strong Microsoft Office computer skills, with emphasis on Excel.
• Strong verbal and written communication skills.
• Strong customer service and client relationship skills.
• Ability to work with and understand diverse cultures here and abroad.
• Flexible schedule and travel availability needed based on business needs.
• Bachelor’s degree in business administration or similar.

Benefits

• Medical, Dental, and Vision insurance
• Flexible Spending Accounts for childcare and healthcare
• 401(k) with matching
• Basic Life Insurance and voluntary options including short-term disability, hospital, accident, and pet
• Discounts at select hotels