AC
Advocate Health CareHead of Technical Operations – Advocate
Head of Technical Operations at Advocate, ensuring technology aligns with operations. Managing systems, automations, and data infrastructure for seamless user experience.
About the role
- Lead and develop the HVAC service team to hit performance goals and deliver high-quality service.
- Own daily operations & set priorities, remove roadblocks, and lead with clarity and purpose.
- Analyze KPIs and implement strategies to improve team performance and profitability.
- Work with leadership and sales to align operational execution with business growth.
- Ensure job quality, material usage, and timelines meet customer and business expectations.
- Promote and enforce safety, compliance, and quality standards across all job sites.
Requirements
- 5+ years of leadership experience in field service, trades, sales or operations.
- Hands-on experience leading and holding teams accountable to performance results.
- Strong problem-solving skills and the ability to stay calm under pressure.
- Balance of people leadership and process improvement skills.
- Clear communicator with strong planning and decision-making capabilities.
- Experience with field service management tools like ServiceTitan is a plus.
- Ability to work on-site as a hands on leader in Columbus, OH.
Benefits
- Full benefits package: medical, dental, vision, life insurance, and 401(k) match
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Degree requirement
No Education Requirement
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