Hybrid Head of Technical Operations – Advocate

Posted 1 hour ago

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About the role

  • Serve as the technical counterpart to the Head of Operations, translating operational goals into technical systems and data workflows.
  • Collaborate across teams to ensure Salesforce, our internal platform, and other tools operate cohesively and transparently.
  • Oversee the technical aspect of communications platforms and automations that ensure every claimant interaction feels seamless, timely, and human.
  • Maintain a disciplined data model and ensure all data flows through well-defined, auditable interfaces.
  • Roll up your sleeves to diagnose and resolve technical and operational issues as they arise.
  • Collaborate with leadership to envision and implement an end-to-end automated operations system that’s robust, simple, and scalable.

Requirements

  • You have a strong background in engineering, technical program management, and operations systems design.
  • You understand how to make technology serve the business, not the other way around.
  • You’re comfortable integrating systems like Salesforce, AI-driven tools, and workflow automation platforms.
  • You’re equally happy writing specs, mapping data flows, or jumping in to troubleshoot an issue in real time.
  • You take a long-term view — aiming for elegant, maintainable systems that scale with growth.
  • You’re collaborative, curious, and committed to improving how people access the benefits they deserve.

Benefits

  • Health insurance
  • Flexible work arrangements

Job title

Head of Technical Operations – Advocate

Job type

Experience level

Lead

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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