Executive Administrator managing organizational operations at Perimeter Medical Imaging AI. Supporting leadership, office management, and human resource administration in a dynamic environment.
About the role
- Senior Assistant Manager for Operations in Everyday Banking managing teams to enhance customer service and outcomes in Quezon City. Overseeing performance metrics and adherence to compliance in a regulated banking environment.
Responsibilities
- Monitoring and keeping track of team performance versus key targets and objectives.
- Increasing productivity, utilisation and efficiency of staff through regular coaching, 1:1 conversations and performance management.
- Taking customer escalations as required.
- Ad hoc: contribute to the delivery of key changes or initiatives to improve customer outcomes, and/or reduce business risks.
- Ensure self compliance to prescribed accreditation, policies and procedures of ANZ.
- Ensure ANZ’s core values are always maintained in dealing with staff, colleagues and customers.
- Proactively identifies and raises risks with management or senior colleagues.
Requirements
- Extensive experience in people leadership within a regulated contact centre environment, preferably within banking or financial services, with a strong understanding of risk, conduct, and compliance obligations.
- Demonstrated capability in coaching, performance management, and capability development of frontline staff, ensuring consistent adherence to policies, procedures, and regulatory requirements.
- Proven ability to drive team performance through data‑led decision making, including the development and execution of action plans aligned to customer outcomes, quality standards, and risk controls.
- Experience in stakeholder management across operational, risk, compliance, and support functions, with the ability to escalate, manage, and resolve issues in accordance with governance frameworks.
- Sound working knowledge of core retail banking products and services, including credit cards, personal deposit accounts, and internet banking, with an understanding of associated regulatory and customer protection obligations.
Benefits
- health and wellbeing services
- flexible working options
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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