Banking Consultant assisting customers with financial needs and providing excellent customer service at ANZ branches. Engaging with customers to ensure compliance and promote banking solutions in Mascot, NSW.
Responsibilities
Contribute to a significant uplift in customer engagement and advocacy, and create real customer value
Actively participate in and support bank programs and initiatives
Take responsibility to ‘know your customer’ from a risk perspective
Ensure compliance with ANZ and branch policies and procedures
Requirements
Exceptional customer focus retail experience is an advantage
Experience in being a user and promoter of technology working knowledge in using different digital channels is an advantage
Lending experience or willingness to progress to lending is desired
Ability to multi-task and highly adaptable to change and ambiguity
Willingness to work in a collaborative team environment
Sound understanding of compliance
Excellent communication and interpersonal skills
Benefits
access to health and wellbeing services
discounts on selected products and services from ANZ
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