Client Services Associate working with global clients to facilitate operations of the FHR Exchange. Managing support inquiries and administering onboarding processes with a flexible work environment.
About the role
- Senior Client Services Officer managing customer queries and complaints at ANZ. Delivering high-quality service and ensuring compliance in Tony Manila Group Capability Center.
Responsibilities
- Pro-actively seek to understand customer requirements and respond accordingly
- Take ownership of customer complaints and suggest ideas for improvement
- Demonstrate ANZ service standards in all customer interactions
- Educate customers on ANZ Transaction Banking services, products, and solutions
- Ensure timely handling of customer requests and proper execution of Customer Verification processes
- Answer client enquiries quickly and efficiently
- Conduct outbound calls to existing clients as part of service and engagement efforts
- Collaborate effectively with colleagues to support team success and service goals
- Suggest and support process improvements to enhance customer experience
- Maintain full compliance with ANZ policies, procedures, and regulatory requirements
- Take ownership in reporting potential risk events and uphold customer confidentiality
Requirements
- Exceptional customer communication skills
- Proven experience in delivering high-quality service in a customer-facing environment
- Subject matter expertise in Transaction Banking, particularly Cash Management or Trade Finance products
- Proficiency in both Mandarin and English (mandatory)
- Solid experience in the financial services industry
- Advanced knowledge of telephony systems
Benefits
- Access to health and wellbeing services
- Flexible working options
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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