Assistant Store Manager supporting store operations and customer engagement at Free People. Leading team initiatives and driving metrics in a vibrant retail environment.
About the role
- Manager of People Performance at Angle Auto Finance responsible for designing and managing employee performance programs. Collaborating with executives to drive service excellence, performance and development.
Responsibilities
- Performance management and operational leadership focused on staff motivation, coaching, workflow, and service quality.
- Leads end-to-end performance management cycle, manages workflow, absenteeism, team schedules, and staff engagement.
- Owns operational and budgetary responsibilities.
- Drives engagement, motivation, communication, and service excellence; manages complaints related to staff conduct.
- Designs and implements training programs to enhance performance and service excellence; coaches to improve credit skills and performance.
- Conducts quality checks (e.g., phone calls), supports service level improvements, and manages complaint/dispute resolution related to conduct and service.
- Supports maintenance of DA register with Technical Experts but primary focus on performance and operational management.
- Works with data teams to develop reports and analytics on team and individual performance, productivity, and KPIs.
- Collaborates with Executive Manager, Credit Operations, Technical Specialists and Head of to align individual goals with strategy; promotes change management and team engagement.
- Leads change management initiatives; supports strategic planning and operational efficiency.
- Manages day-to-day workflow, staff schedules, absenteeism, meetings, operational reporting, and budgetary activities.
Requirements
- Bachelor’s degree in finance, accounting, economics, or related field, preferred but not essential.
- Demonstrated ability in people management, performance coaching and developing & leading teams
- Strong knowledge of change management and ability to positively lead and execute change activity
- Understanding and/or experience in Credit and Lending processes
- General knowledge of various employment laws and practices of employee relations
- Strong proven analytical abilities and problem-solving skills
- Excellent skills in MS Office Suite (Excel, Word, PowerPoint).
Benefits
- Birthday leave: Enjoy a day off on your birthday, because you deserve it.
- Health and wellbeing leave: Take some well-deserved ‘me’ time, because your health comes first.
- Volunteering day: Make an impact with a day dedicated to giving back to the causes you care about.
- $500 ergonomic equipment reimbursement: Invest in comfort and productivity with support tailored to your work setup.
- Recruitment referral program: We want to find and hire the best talent in the market, and we want to reward you with a payment of up to $5,000 for helping us identify and personally endorse high-calibre candidates you believe would be a great fit to come and work for us.
- Employee rate program: When you’re part of the Angle Auto Finance team, you’ll gain access to our best auto finance rates with your next car purchase—just another way we’ve got your back.
- Paid parental leave: Be there for life’s most important moments with time to support your growing family.
- SPARK: The employee benefits program that gives you everything from discounts to wellbeing support.
- Purchased annual leave: Gain extra flexibility by purchasing additional leave.
- Diversity flex leave: Our people have the flexibility to observe culturally significant days by choosing an alternate day that better aligns with their cultural values.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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