Philanthropy Officer managing donor relationships and fundraising strategies for Nemours’ Institutional Advancement Team. Supporting mid - level donor relationships and increasing fundraising capacity in central Florida.
About the role
- Engagement Director managing large-scale client engagements for AND Digital. Overseeing delivery, client relationships, and team development to close the digital skills gap.
Responsibilities
- Lead end-to-end delivery of client engagements
- Ensure delivery milestones, quality, and expected outcomes are met
- Identify and manage critical risks and issues
- Track and report engagement KPIs regularly
- Build and maintain strong relationships with key client stakeholders
- Manage client expectations and resolve client-side issues
- Act as the main escalation point for delivery concerns
- Own all engagement financials: revenue, margin, invoicing, collections
- Prevent revenue leakage and manage scope changes
- Identify and support account growth opportunities
- Lead, mentor, and motivate delivery teams
- Ensure the right resourcing and skills mix for delivery
- Drive a culture of accountability, high performance, and continuous improvement
- Provide feedback on solutions to improve our overall propositions
- Share methods, assets, and accelerators to enhance our reusable IP
Requirements
- Strong leadership and influencing skills (without relying on authority)
- Excellent communication – able to simplify complex topics for all audiences
- Proven problem-solving and decision-making under pressure
- High level of planning, organisation, and resource coordination
- Solid financial acumen in managing engagement budgets and margins
- Adaptability and a commitment to continuous learning
Benefits
- 25 days holiday allowance + bank holidays
- Share scheme
- A £1000 flexifund to use on a personalised list of benefits such Gym membership, Cycle to Work Scheme, Health, dental and optical cash plan
- PLUS many more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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