Technical Program Manager in Corporate Engineering focusing on program delivery and cross-functional initiatives. Collaborating closely with technical teams and resolving escalated technical issues while maintaining operational awareness.
Responsibilities
Maintain operational awareness by staying close to the systems and occasionally resolving escalated technical issues, while owning cross-functional initiatives that shape how our organization works.
Engage stakeholders across technical and non-technical teams to define requirements, understand pain points, and align on project priorities.
Establish documentation standards and communication frameworks that keep projects on track and ensure stakeholders have visibility into progress.
Requirements
Track record of owning cross-functional technical projects from initiation through delivery, with experience leading engineering teams and non-technical stakeholders.
Experience architecting and implementing automations in Jira, ServiceNow, or similar platforms, with ability to identify opportunities for AI and workflow optimization.
Foundation in IT operations (3+ years) with demonstrated progression into strategic program leadership, strong troubleshooting skills, and deep understanding of enterprise systems.
Experience owning audit processes, establishing compliance evidence frameworks, or working with security teams on documentation requirements.
Ownership mentality with proven ability to define solutions independently in ambiguous environments, balancing strategic initiatives with operational needs.
Proficiency in scripting or programming (Python, JavaScript, etc.) to build custom automations beyond platform capabilities.
Experience with Google Workspace administration, Slack APIs, or other enterprise SaaS tooling.
Previous work with People/HR teams on employee onboarding, offboarding, or lifecycle automation projects.
Knowledge of hardware deployment processes, MDM platforms, or physical office IT infrastructure.
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