Senior Account Support Specialist managing enterprise accounts at Evermed. Providing high - quality customer support and communication for a SaaS company in medical education.
About the role
- Account Manager managing customer experience for healthcare clients at a performance marketing agency. Leading client interactions and developing omnichannel marketing strategies for health insurance plans.
Responsibilities
- Lead role for client-facing interaction with agency day to day
- Partner with leading health insurance plans and health systems to develop and manage data-driven marketing programs
- Build empathetic personal relationships with clients
- Create and proactively manage internal timelines for projects and programs
- Schedule, organize and facilitate client campaign initiatives across all agency channels
- Oversee implementation, delivery, and execution of program promise
- Facilitate and manage the invoicing process
- Maintain and/or improve account profitability
- Proactively identify new business opportunities with existing clients
- Understand client business needs and objectives
Requirements
- 2-4+ years of experience managing omnichannel marketing programs across Direct Mail, Email, SEO, SEM, and other paid media channels
- 2+ years of experience in agency environment and proven success in managing client relationships
- Experienced in compiling, documenting, and communicating client requirements to internal stakeholders across departments
- Must have experience overseeing implementation or managing and executing omnichannel marketing campaigns as main client point of contact
- Strong written and verbal communication skills
- Strong project management and organization skills
- Strong proficiency in the Microsoft Office Suite, especially PowerPoint and Excel
- Demonstrated excellence in building and maintaining profitable client relationships
- Experience working with Healthcare or Medicare clients is a plus.
Benefits
- Supportive environment
- Personal growth opportunities
- Professional development
- Flexibility in work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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