Quality Manager overseeing and managing billing quality processes and audits at WM. Engaging stakeholders and ensuring billing accuracy and improvements across departments.
About the role
- Billing Specialist II ensuring accurate billing processes at AMN Healthcare while managing multiple client accounts, maintaining billing accuracy, and responding to inquiries efficiently.
Responsibilities
- Ensure timely and accurate billing in accordance with company policies, procedures, and client requirements
- Interpret contract terms and apply billing rules, including handling exceptions
- Enter invoice data into client databases and proprietary software
- Maintain and update billing systems to reflect invoicing changes
- Prepare and process billing adjustments (credits and debits) accurately
- Monitor and manage multiple client email inboxes for timecard and billing inquiries
- Track missing timecards and apply billing rules manually when needed
- Support email boxes associated with timecard entry and billing processes
- Reconcile and create Excel reports as requested
- Issue invoices within specified timeframes and coordinate with clients for special procedures
- Research and resolve billing inquiries from internal and external partners
- Work closely with team mentors to ensure compliance and accuracy
- Manage all types of timecards and weekly client file submissions
- Communicate with suppliers via email and occasionally with clients directly
- Monitor client-specific inboxes for billing-related tasks
Requirements
- High School Diploma or equivalent
- 1 year of accounts receivable, billing, customer service, or related office experience
- Advanced Excel (reporting, reconciliation)
- Familiarity with MSP business systems: Shiftwise, PeopleSoft, SharePoint, Kronos
- Strong problem-solving and critical thinking
- Excellent attention to detail
- Effective and professional communication (verbal and email)
Benefits
- Health insurance
- 401(k) matching
- Paid time off
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