Customer Experience Manager at Granite overseeing order setup and customer experience. Managing a team to ensure processes, scheduling, and service are aligned with customers' needs.
About the role
- ERP Support Specialist providing support for Dynamics Navision, JDE E1 9.2, and Sage 500. Collaborative role focusing on customer service and application support within manufacturing environments.
Responsibilities
- Provides first- and second-level support for ERP and business applications, primarily focused on Dynamics Navision, JDE E1 9.2, and Sage 500
- Requires solid hands-on experience with ERP systems and plays a key part in delivering reliable, customer-oriented service aligned with the wider IT organization
- Builds strong relationships with internal customers
- Collaborates closely with regional ERP teams to drive standardization and best practices
- Works with EMEA IT Support as well as global applications, data, and risk teams
- Contributes to regional IT discussions and decisions that support the company’s overall strategy and vision
Requirements
- A technology related bachelor’s degree or equivalent experience/studies
- An MBA is a plus
- 5+ years’ experience in IT preferably in a manufacturing environment, with at least 2 years in a Support Specialist role
- Proven track record of process standardization, adoption of best practices, service measurement, customer satisfaction monitoring.
- Good knowledge of business processes in the Manufacturing industry
- Certified expertise in an ERP System
- Certified in a Microsoft Product
- Networking infrastructure
- Disaster recovery testing for full production to ensure continuity of operations
- Cloud-based applications, including Office 365 Suite, Microsoft Azure, OCI.
- Major event and crisis management.
Benefits
- Health and wellness programs
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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