Customer Success Manager managing a portfolio of SMB and mid - market accounts for HSI’s EHS solutions. Guiding customers to realise value and maximise product adoption in a fast - paced environment.
About the role
- Junior Customer Success Manager in Berlin, supporting DACH clinics to integrate AMBOSS into clinical workflows. Collaborating with medical staff to optimize the platform's use.
Responsibilities
- Support clinics in the DACH market in the successful use of AMBOSS to improve clinical decision-making.
- Contribute to initiatives to increase activation of AMBOSS licenses and trials based on license monitoring and customer analysis.
- Set up AMBOSS access types using internal tools and coordinate with customer IT stakeholders.
- Analyze usage and adoption patterns and derive concrete recommendations for long-term institutional success.
- Prepare performance data for different products and user groups to support prioritization and decision-making within the team.
- Actively participate in internal projects to drive AMBOSS’s commercial success.
- Prioritize and handle a variety of customer inquiries to ensure retention and growth.
- Work closely with Engineering, Data, Sales, Marketing and other teams to support customer initiatives and optimize internal processes.
Requirements
- Very high proficiency in German (near-native) and good English skills, as English is our company language.
- Ideally some first experience in Account Management or Customer Success — for example one to two years of professional experience or a relevant internship combined with a degree in Business Administration, Marketing, Management, or a related field.
- Excellent verbal and written communication skills. You can break down complex issues clearly and communicate them appropriately for different audiences.
- Ability to build trusted relationships across stakeholders and hierarchical levels. You combine authenticity and openness with professional competence and clear communication.
- A structured and independent working style. You plan projects reliably and deliver high-quality results, even when topics become more complex.
- Strong analytical thinking and affinity for numbers. You can interpret usage data and derive actionable insights for our customers.
- An eye for efficiency. You actively contribute to continuously improving internal processes and materials.
Benefits
- We invest in every AMBOSSian with employee benefits specifically designed to support financial, physical and mental health and to promote a positive work–life balance.
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