Analista de Customer Success Jr managing a portfolio of small clients at a tech startup. Focusing on engagement and retention while preventing churn.
SR
Hybrid Forward Deployed Engineer – AI Implementation, Customer Success
Posted 36 minutes ago
About the role
- Forward Deployed Engineer at Safety Radar building AI risk assessment modules and engaging with clients. Focusing on technical implementation and client partnership for safety risk management.
Responsibilities
- Build, configure, and refine AI risk assessment modules using Safety Radar's SAFE AI platform
- Work with large language models (Claude, GPT, Gemini) to develop and improve AI models
- Write SQL queries for data extraction, transformation, and reporting
- Build dashboards and visual reports in Power BI for clients and internal stakeholders
- QA/QC AI outputs for accuracy and consistency
- Partner with the sales team on scoping and technical discovery
- Lead client onboarding and map client programs to platform capabilities
- Serve as the primary technical point of contact for assigned accounts post-implementation
- Translate client feedback into platform improvements
- Maintain regular communication with clients, proactively identifying risks and opportunities
Requirements
- 3-5 years of experience in technical implementation, solutions engineering, or a similar hybrid technical/client-facing role
- Hands-on experience with large language models (prompt engineering, fine-tuning workflows, output evaluation)
- Proficiency with SQL and Power BI (or similar BI tools)
- Strong client communication skills
- Demonstrated ability to manage multiple concurrent client projects with competing deadlines
- A track record of reliability
- Bachelor's degree in Computer Science, Engineering, Business, or a related field (or equivalent practical experience)
Benefits
- Flexible/hybrid work schedule
- Health and dental insurance
- Paid vacation
- Stock options
- Direct exposure to Fortune 500 clients and high-impact safety challenges
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