Hybrid Customer Success Analyst – Junior

at Ambar

• Job title: Customer Success Analyst – Junior
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Sao Paulo, Brazil

About the role

• Customer Success Analyst responsible for engaging users and improving product usage in the construction sector. Involved in client management and proactive support.

Responsibilities

• Proactive customer support focused on our products;
• Responsible for driving user engagement with our products;
• Responsible for communicating product news, updates, processes, and general company information to clients;
• Responsible for identifying opportunities to improve customers' use of the products;
• Continuously work on customer support and maintenance processes;
• Manage a portfolio of clients;
• Ensure predictive monitoring to identify pre-churn indicators;
• Ensure retention of the customer base.

Requirements

• Bachelor's degree completed or in progress in any field; civil engineering is a plus;
• At least 1 year of prior customer-facing experience, preferably in Customer Success (CS) or Customer Experience (CX);
• Specific experience managing a portfolio of clients;
• Willingness to travel frequently;
• Strong communication skills: ability to communicate clearly and persuasively, both verbally and in writing;
• Resilience: ability to handle rejection and challenges while maintaining motivation and focus on goals;
• Flexibility: adapt to different situations and demands, adjusting approaches as needed;
• Proactivity and ownership: strong sense of responsibility for results and willingness to take initiative to achieve goals.

Benefits

• Work model: Hybrid 2x3 (2 days in-office / 3 days remote) - Home office allowance R$70.00;
• Mobility benefit options (commuter voucher, fuel allowance, or parking);
• Meal allowance: subsidized by the company R$35.00/day (paid via Flash Benefícios card);
• Health plan: Porto Seguro Prata Mais (Porto Seguro Silver Plus) for primary and dependents (no monthly fee for the primary holder, dependent fees apply);
• Dental plan: SulAmérica with no co-payment;
• Mental health program;
• Life insurance;
• Partnerships with universities and language course providers to support continuing education;
• Pharmacy agreements with Drogaria São Paulo and Drogaria Pacheco;
• Sesc agreement;
• TotalPass (discounts for gyms and sports activities);
• Day off during the birthday month;
• Extended paternity leave of 20 consecutive days;
• Extended maternity leave of 180 consecutive days;
• Daycare assistance.