Hybrid IT Team Lead – Help Desk

at ALS

• Job title: IT Team Lead – Help Desk
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Cyber Security, ITSM, PMP
• Location requirements: Hybrid, Altenberge, Germany

About the role

• Team Lead for Helpdesk overseeing IT service delivery for Germany and France. Managing IT operations, stakeholder engagement, and budget oversight to ensure alignment with business needs.

Responsibilities

• Business relationship management with Western Europe stakeholders, including translating business needs into IT service requirements and demand planning
• Responsibility for local IT operations, including L3 end-user support, conference room and printer services, office build, move and change activities, and hands-on infrastructure support
• Management of IT assets and end-user computing devices, including inventory control, lifecycle management, procurement, and deployment
• Oversight of local IT budgets, cost-optimization activities, and coordination of vendors and service providers with SLA monitoring
• Governance, compliance, and risk management, including adherence to global standards, audit support, documentation, and reporting
• Leadership of local IT support teams, including mentoring, coordination with regional and global IT functions, and promotion of service excellence
• Cross-functional collaboration with infrastructure, enterprise architecture, application management, cybersecurity, and project management teams

Requirements

• Bachelor’s degree in Information Technology, Business Administration, or a related field
• Experience in IT operations, business relationship management, and location-level IT service delivery (2+ years)
• Strong knowledge of IT service management frameworks, including ITIL and infrastructure support models
• Proven capability in stakeholder engagement, demand management, and translating business requirements into IT solutions
• Experience in IT budget management, cost control, and vendor coordination
• Certifications such as ITIL, BRMP, PMP/PRINCE2, ISO/IEC 20000, or comparable credentials (preferred)
• Strong competencies in strategic thinking, relationship building, problem solving, and cross-functional communication
• Fluency in German and English for daily collaboration across both teams
• Willingness to travel to the French site as required (approx. once every quarter)

Benefits

• 30 days of vacation
• Flexible working hours
• Company fitness programs (Hansefit + EGYM Wellpass)
• Corporate health management
• Company pension plan
• Capital-forming benefits
• Job bike leasing
• Access to employee discount platforms