Enterprise Technical Support Specialist providing advanced technical support to Notion's enterprise customers. Focused on troubleshooting complex issues and enhancing satisfaction and engagement.
About the role
- Middleware Support Analyst ensuring performance and maintenance of HCL DX Portal environments for Almaviva Solutions. Requires experience in cloud computing, Linux, and LDAP integrations.
Responsibilities
- Responsible for the administration and maintenance of HCL DX Portal environments, ensuring their availability, performance, and integrity.
- Work across the full lifecycle of the environment — from installation and configuration to monitoring, updates, and migration.
- Preparation of monthly availability and capacity reports.
- Installation and configuration of system components.
- Analysis and resolution of issues (troubleshooting).
- Performance analysis and optimization (tuning).
- Vertical and horizontal clustering.
- Administration of integrations with LDAP.
- Execution of product updates and environment migrations.
- Customizations and specialized technical support.
Requirements
- Knowledge of HCL DX Portal (installation, configuration, troubleshooting, tuning, and customizations).
- Basic knowledge of LDAP and its integration with HCL DX Portal.
- Strong knowledge of Kubernetes/OpenShift, Linux, and Windows.
- Experience with database integrations.
- Experience with Google Cloud (GCP) and other cloud providers (AWS, Azure, IBM, etc.).
- Education: Bachelor’s degree in Information Technology or a related field.
Benefits
- Health Insurance
- Meal Allowance
- Transportation Allowance (if the role is hybrid or on-site)
- Childcare Assistance
- Life Insurance
- Profit Sharing (PLR)
- Psychological Support
- Employee Referral Program with rewards for successful referrals
- Partnerships with educational institutions for English/Spanish courses, postgraduate programs, and technical courses
- SESC / SENAC partnerships
- Dental Plan
- GYMPASS
- Veloe
- Discount on Magna Sistemas insurance
- Employee Discount Club and much more 😊
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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