App Support Engineer providing 2nd line support and customer relationship management. Working with internal teams to resolve issues and support client applications in a hybrid setting.
About the role
- Middleware Support Analyst ensuring performance and maintenance of HCL DX Portal environments for Almaviva Solutions. Requires experience in cloud computing, Linux, and LDAP integrations.
Responsibilities
- Responsible for the administration and maintenance of HCL DX Portal environments, ensuring their availability, performance, and integrity.
- Work across the full lifecycle of the environment — from installation and configuration to monitoring, updates, and migration.
- Preparation of monthly availability and capacity reports.
- Installation and configuration of system components.
- Analysis and resolution of issues (troubleshooting).
- Performance analysis and optimization (tuning).
- Vertical and horizontal clustering.
- Administration of integrations with LDAP.
- Execution of product updates and environment migrations.
- Customizations and specialized technical support.
Requirements
- Knowledge of HCL DX Portal (installation, configuration, troubleshooting, tuning, and customizations).
- Basic knowledge of LDAP and its integration with HCL DX Portal.
- Strong knowledge of Kubernetes/OpenShift, Linux, and Windows.
- Experience with database integrations.
- Experience with Google Cloud (GCP) and other cloud providers (AWS, Azure, IBM, etc.).
- Education: Bachelor’s degree in Information Technology or a related field.
Benefits
- Health Insurance
- Meal Allowance
- Transportation Allowance (if the role is hybrid or on-site)
- Childcare Assistance
- Life Insurance
- Profit Sharing (PLR)
- Psychological Support
- Employee Referral Program with rewards for successful referrals
- Partnerships with educational institutions for English/Spanish courses, postgraduate programs, and technical courses
- SESC / SENAC partnerships
- Dental Plan
- GYMPASS
- Veloe
- Discount on Magna Sistemas insurance
- Employee Discount Club and much more 😊
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Technical Support Engineer providing Level 1 & 2 support to clients and colleagues in after - sales phases. Responsible for problem resolution, customer satisfaction, and support requests follow - up.
IT Second Level Support Engineer handling incidents and technical analysis in client systems at SMAVOO GmbH. Collaborating closely with service teams and project teams for IT solutions.
Onsite Support Technician providing hands - on technical support for end users. Ensuring reliable operation of desktops, laptops, and mobile devices at Atos in Monterrey.
Tier 1 Technical Support Specialist providing technical assistance for EV chargers at a global technology firm. Handling customer inquiries and troubleshooting issues related to electric vehicle charging.
Technical Support Specialist providing Tier 1 support for EV charging stations in Lisbon area. Fluent in German and English, troubleshooting and assisting customers on call.
Senior Technical Support Engineer responsible for incident resolution and technical project delivery, leading client satisfaction initiatives in IT services.
Specialist collaborating on technical support for regulatory submissions in pharmaceutical industry. Working closely with regulatory affairs and R&D teams for Canadian and international markets.
Technical support analyst role providing first - level assistance between travel users and system technicians. Involves training users and managing technological deployments in a hybrid work environment.
Technical Support specialist providing global assistance for technical inquiries and issues. Collaborating with teams for continuous improvement and occasional on - site problem - solving.