Senior Manager in Internal Audit overseeing North American Field Audit programs at Ferguson. Leading investigations and providing insights to senior management on risks and actions.
About the role
- Field Property Claim Manager supporting Allstate's mission to protect families and belongings. Leading team to ensure high claim processing efficiency and quality service.
Responsibilities
- Provide support, guidance, leadership and motivation to promote maximum performance.
- Provide an environment to foster best in class customer service
- Responsible for implementing best practices based on company goals.
- Determine and delegate claims settlement authority to claims representatives.
- Responsible for preparing executive reporting and analysis that is consistent with defined standards and processes.
- Provide technical guidance to staff on claim investigation, reserving evaluation and resolution of claims.
- Partner with analytical team to produce necessary results and trending reports for leadership.
- Evaluate, handle and adjust assigned property or other claims from members and other claimants.
- Manage all aspects of the day-to-day operations of claims production.
- Collaborate with other Claims and business leaders to define and drive enterprise initiatives.
- Provide staff with standards of performance and inform them of job expectations.
- Oversee monitoring and tracking of individual and unit's performance against established productivity and quality metrics.
- Identifying improvement opportunities and solutions through change or modification of existing quality and severity initiatives to improve results, including recommendations to modify Best Practices.
- Assuring proper execution and regulatory/legislative compliance of claim procedures and practices and making process recommendations to ensure full compliance to requirements
- Providing input and participation for government, industry and other related organizations and committees to positively influence claim problems and practices
Requirements
- CIP/FCIP designation an asset
- University Degree, College Diploma or relevant certification
- 10 or more years of experience in property claims
- 5 or more years of experience in Field claims Management experience is an asset
- Experience in training and coaching
- Advanced writing skills
Benefits
- Flexible Work Arrangements
- Employee discounts (15% on auto and property insurance, plus many other products and services)
- Good Office program (receive up to 400$ back after purchasing office equipment)
- Student Loan Payment Matching Program for Government Student loans
- Comprehensive Retirement Savings Program with employer matched contributions
- Annual Wellness allowance to support employees with improving health and wellbeing
- Personal reflection day
- Tuition Reimbursement
- Working within the community and giving back!
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