Account Success Consultant supporting German hosts to thrive in the hospitality sector. Focus on client success and relationship building in Barcelona with a progressive hybrid work model.
Responsibilities
Optimize & Retain: Provide ongoing support to build trust and foster long-term partnerships with newly onboarded and existing hosts.
Tailored Consulting: Work with hosts to maximize the quality of their listings through personalized account optimization.
Pipeline Mastery: Use tools like Salesforce to track progress, manage high-value accounts, and achieve your engagement KPIs.
Voice of the Customer: Identify opportunities to improve products and processes based on real customer feedback.
Collaboration: Work closely with sales teams and stakeholders to refine best practices and deliver outstanding results.
Forward-looking: Stay current with industry trends and participate in ongoing training to remain at the top of your game.
Requirements
Language Expert: Native-level German (C2) and advanced proficiency in English.
Experience: 1–2 years in Customer Success, Account Management, or a related client-facing role.
Growth Mindset: Proven track record of exceeding targets in a fast-paced, performance-driven environment.
Organized: Ability to manage multiple client accounts simultaneously with excellent communication skills.
Tech-savvy: Familiarity with Salesforce (SFDC) or other CRM tools is a strong plus!
Education: BA/BS degree or equivalent practical experience.
Benefits
Flexibility: Full-time role with a progressive path toward a hybrid work model 🏠🏢.
Rewards: Competitive base salary plus performance bonuses and an attractive referral program.
Growth: Ongoing skills development, certifications, and clear career pathways with dedicated coaching 📈.
Perks: A strong referral program and a motivating team environment with regular competitions 💸.
Atmosphere: A diverse, equitable, and inclusive workplace with a dynamic business-casual culture.
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