Account Manager role at Peoples Post focusing on client satisfaction and revenue growth. Responsibilities include onboarding, performance analysis, and strategic client communication.
About the role
- Intern assisting high-profile creators in account management at Jellysmack. Support creators and enhance satisfaction while collaborating with Account Managers.
Responsibilities
- Create internal tickets for creator questions and concerns and provide timely external responses and resolutions to creators and their representatives.
- Ensure internal teams respond to creator care tickets in a timely manner; monitor SLA and provide recommendations on how to improve the creator care system.
- Analyze creator care system data and identify long-term solutions to resolve common creator concerns or complaints.
- Assist with the onboarding and offboarding of creators.
- Help ensure all documents, processes, presentations, decks, and tools are up-to-date for the Account Management team.
- Support with data entry tasks and ongoing updates.
- Help facilitate the transition from Salesforce to Attio.
- Support Account Managers with day-to-day management of their portfolios (e.g., creating performance decks, gathering data/insights, preparing pitch materials, identifying new outreach strategies, etc.).
- Send monthly reporting to creators.
Requirements
- You are currently pursuing a Bachelor’s Degree or have equivalent experience.
- You have an interest in account management, talent management, sales/partnerships, or client services.
- You are a driven, go-getter who is able to work independently as well as collaboratively in a fast-paced environment.
- You have strong attention to detail and can manage multiple projects simultaneously.
- You have excellent communication skills and a positive demeanor when navigating challenges.
- It’s a plus if you are proficient with Slack and Google Suite (Docs, Sheets, Slides).
- It’s a plus if you have some experience with Attio, Monday, Notion, PowerBi, Looker, and/or other tools.
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