Account Manager with 5 years experience in HR market, developing client relationships and identifying growth opportunities. Leading contract negotiations and performance reporting in a hybrid work environment.
About the role
- Account Manager role at Peoples Post focusing on client satisfaction and revenue growth. Responsibilities include onboarding, performance analysis, and strategic client communication.
Responsibilities
- Maximise retention
- Drive revenue growth through upselling and cross-selling
- Serve as the strategic point of contact for your clients
- Maintain regular client follow-up (calls, QBRs, activity check-ins)
- Analyse logistics performance and identify optimization opportunities
- Anticipate churn risks and implement action plans
- Identify upsell opportunities (volumes, services, options) and cross-sell opportunities (transport/fulfillment)
- Develop and present high-value recommendations
- Negotiate and finalize contract changes
- Escalate client feedback to Product and Operations teams
- Contribute to continuous improvement of the offering and processes
- Help structure Account Management best practices
- Monitor your KPIs (NPS, churn, expansion, revenue per customer…)
- Update the CRM (HubSpot) diligently
- Ensure clear communication with internal teams
Requirements
- 3+ years of experience in Account Management/Customer Success/Business Development B2B
- Ideally in logistics, e-commerce, SaaS or services
- Strong ability to manage client accounts autonomously
- Excellent interpersonal skills and customer service orientation
- Ability to analyse data and make business recommendations
- Comfortable with negotiation and commercial development
- Organized, detail-oriented and structured mindset
Benefits
- Competitive Compensation: Base + variable pay based on performance (retention & expansion)
- Lunch vouchers (Swile): €10/day
- Holiday bonus
- Alan Blue health insurance: 100% covered by the company for you and 50% for your family
- Career Growth: Opportunities to advance within a fast-growing company
- Dynamic Company Culture: Join a stimulating work environment and a vibrant company culture
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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