Hybrid Call Center Agent

at Alliance Medical Diagnostic Imaging Ltd

• Job title: Call Center Agent
• Job type: Full Time
• Experience level: Junior
• Salary: $22 per hour
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Healdsburg, United States

About the role

• Entry level Bilingual Call Center Agent in a Reputable Community Healthcare Clinic, handling patient calls, scheduling appointments, and ensuring accurate patient records.

Responsibilities

• Operates multi-line telephone system to answer incoming calls and routes members to appropriate AMC personnel.
• Schedules appointments, responds to questions, and documents each call within the electronic health record (EPIC) and/or email.
• Inputs and provides information related to member’s accounts including demographics and billing/insurance information.
• Able to work successfully in a fast pace, dynamic work environment while providing high quality customer service.
• Ability to handle several tasks at the same time.
• Must comply with all federal, state and local laws and regulations, and AMC policies.
• Creates telephone encounters, messages, email, notations and assigns properly to staff.
• Questions patients when necessary to correct/update fiscal and demographic data.
• Schedules health center’s appointments and “no show” information into the computer system.
• Discusses overdue payments with patients and tracks patient billing histories to identify outstanding balances.
• May send DNK letters (did not keep appointment letter) to patients that missed their appointment.

Requirements

• High school diploma or general education degree (GED);
• one to three months related experience and/or training;
• equivalent combination of education and experience.
• Bilingual in Spanish required.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to perform basic math calculations, including handling U.S. currency and simple measurements.
• Must be able to type 45 WPM,
• Proficient with Internet and web-based systems, and MS Office (Word, Excel, and Outlook).