Customer Success Representative driving customer engagement and retention. Collaborating with teams to enhance product adoption and satisfaction through proactive outreach and relationship building.
About the role
- Web Developer focusing on CRM solutions using SugarCRM and Zendesk, customizing and developing features with PHP and JavaScript. Collaborating with clients and ensuring project delivery in Hamburg.
Responsibilities
- Design and technical implementation of CRM and customer service solutions based on SugarCRM and Zendesk
- Customization of web-based SugarCRM and Zendesk solutions according to client requirements
- Development of custom extensions and adaptations using PHP and JavaScript
- Integration and connection of third-party systems via REST
- Participation in client workshops to gather and analyze requirements
- Implementation through to go-live in coordination with our team and clients
- Ongoing customer support and further development after deployment
Requirements
- Good knowledge of PHP
- Experience with web technologies HTML, CSS, JavaScript
- Experience working with relational database systems, particularly MySQL
- Experience with SugarCRM and/or Zendesk or comparable solutions is an advantage
- Experience with common development methodologies and versioning/deployment tools
- Very good German language skills
Benefits
- A strong team with a shared vision
- Competitive salary and opportunities for advancement
- A secure, modern workplace
- Hybrid work model: mix of home office and office in Hamburg
- Flexible working hours with a focus on your work–life balance
- Chill-out lounge with table tennis, PlayStation, darts & foosball
- Company pension plan & supplementary health insurance
- Fun team events and opportunities for further training
- And much more – feel free to explore our careers page for details!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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